AutoNation Toyota Arapahoe - Service Center

The service I received was both timely and professional. Issues were explained an resolved in a timely manner. Issues were explained an resolved in a timely manner. More

Started and finished service on time. Nice and cordial. No complaints and will definitely be coming back for service. Nice and cordial. No complaints and will definitely be coming back for service. More

Great staff, great service and great service experience. Service tech and staff are always very friendly and very professional. I never think about taking my vehicle anywhere else but to AutoNation Toyota Service tech and staff are always very friendly and very professional. I never think about taking my vehicle anywhere else but to AutoNation Toyota. More

Communication with my Service Writer is always spot on. This is how a Service department should be run. Friendly, professional, and always seem to put my needs first. I work 6 sometimes 7 days a week. I a This is how a Service department should be run. Friendly, professional, and always seem to put my needs first. I work 6 sometimes 7 days a week. I am so appreciative that I get what I need from my Toyota Dealer. More

There was a lack of communication about a car rental charges I incurred while my Camry was there for factory recall work. Was told by the service writer the rental would be covered by Toyota. It was not charges I incurred while my Camry was there for factory recall work. Was told by the service writer the rental would be covered by Toyota. It was not completely covered. Tired to find out why car rental charges were not completely covered as promised by the service tech by trying to contact service management for 4 days. They would not return any calls. Left several messages asking for call back, no answer. Finally got in touch with management of the dealer to discuss the problem and worked it out. Total lack of communication with service management that would not return calls to discuss my concerns. Lack of explanation of what Toyota would pay for with the car rental by the service tech. Will no longer be buying my Toyotas from any Autonation dealer. More

Service Team was on the job as I entered Bay for my scheduled 80k mile service…An excellent review of issues I wished addressed plus excellent exchange over how well my 2014 Highlander was doing! Appr scheduled 80k mile service…An excellent review of issues I wished addressed plus excellent exchange over how well my 2014 Highlander was doing! Appreciate all the crew at AutoNation in keeping my Toyota in great shape. More

What a absolutely terrible service experience here. From the get go it was clear that customers were not the priority. From check-in with Jeremy which was very rushed and after explaining an additional From the get go it was clear that customers were not the priority. From check-in with Jeremy which was very rushed and after explaining an additional service item needed said ok and rushed me off to the shuttle. Elliot must have been an Army drill sergeant prior to this as he belted out his precanned expectation speech. It was also apparent he was more interested in the pizza maker and his lunch than the customer in front of him as he grabbed us to go, and then proceeded to talk to different people with no apparent reason in mind making us wait an additional 10 minutes. Several hours later, granted this was an easy tire rotation and oil change, I hear NOTHING from my service advisor and call to see what is up. I get transferred to Jeremy’s voicemail and an hour later no call back. At this point it was about 5 hours from drop off and so I called again and had someone slightly more helpful say that they think it might be done. I make it back to the dealer and just like before there’s several people working but none makes eye contact or greet you and it’s apparent you aren’t the priority. The gentleman who helped me said Jeremy didn’t write down or have them check the extra service I had requested and when I indicated. When I explained that this was not a pleasant experience he didn’t seem to care one bit as it must be something they hear far too often. They also lost my keys and had me dig through their key box as some moron has mislabeled the key tag. Overall, a terrible experience where I did not feel valued nor was the price I paid worth the crappy service. Regardless, I won’t ever go back and will make sure to tell anyone I know with a Toyota to avoid this place at all costs. More

Customer service at this dealership is excellent. Jason is professional and friendly and timely with his texts. The service was done in a timely manner. I did like the old website better where you Jason is professional and friendly and timely with his texts. The service was done in a timely manner. I did like the old website better where you could pick your services from the menu and actually see the prices upfront. More

This visit was the result of failure to start when the starter button was activated. It was caused by a battery failure, or really two. The first was a a cell failure in an old battery while I was in a starter button was activated. It was caused by a battery failure, or really two. The first was a a cell failure in an old battery while I was in a rural part of Colorado.. The second was a new battery I installed from NAPA that appears to have sat on the shelf too long and became defective despite assurances from the salesperson that is was in top condition. I had to be “towed”, at great expense, to AutoNation Arapahoe. They installed a second “new” battery, checked and tested the entire starting system and sent me on way after a very expensive and protracted problem. More

Toyota Autonation has always been upfront and honest with me ever since I purchased my tundra from them. The service team always super helpful in any questions I have. They always take care of their customer me ever since I purchased my tundra from them. The service team always super helpful in any questions I have. They always take care of their customers. Thank you Autonation for making me feel like family. More