AutoNation Toyota Arapahoe - Service Center

I went in for a recall service that should have taken an hour and a half. I scheduled about a week in advance. I went to the waiting area to...wait (in really uncomfortable chairs, I might add). At the t hour and a half. I scheduled about a week in advance. I went to the waiting area to...wait (in really uncomfortable chairs, I might add). At the two hour mark I was called and told it would be about 20 minutes and asked if I wanted to get my brake fluid flushed for $150. It's brakes and those are kinda important so I said okay. Was told it would all be done in an hour. *Another* two hours later I was called to say it was done but the recall wasn't done because they didn't have the part and the technician didn't realize it until he was almost done. Done with what is beyond me since what I came there for wasn't done. I'm especially irritated that I wasn't told this on the first call and instead up sold services. That just feels deceptive to me. I was told it'll take a few days for the part to come in and I could come back early next week for the service. I was planning on scheduling my 100k maintenance with them because it's nearing, but after this experience I think I'll go to a different dealership. Four hours and a $166 upsell to not have what I went in for done is just not okay. I returned the following week when they had the parts (and the rep did check when I got there at 8:30am for my scheduled appointment). At 2pm I asked when my car would be ready and the rep stated the mechanic was "fighting with the after market alarm put on there." in a tone that indicated it was my fault it was taking well over the hour and a half it should have taken. He then asked if I used the alarm on my car. -.- Yes, I use the alarm. You have the keys with the fob that controls it, so that should be obvious. It wasn't completed until 3:15pm. 6.5 hours to complete a 1.5 hour service is totally unacceptable. Total time: 10 and a half hours over two days in the span of two weeks for a recall service. I will never return to this dealership for service, repair, recall, or purchase of a new vehicle. This is the single worst dealership I have ever dealt with. I can't NOT recommend this place enough. Go elsewhere. More

Service the other day was painless. Jason was a pleasure to deal with. He under-promised and over-delivered. Thank you! Jason was a pleasure to deal with. He under-promised and over-delivered. Thank you! More

I can trust them and I always get right in. Very friendly and they treat me very well Very friendly and they treat me very well More

It is incredibly expensive for services, so that is my only real negative. I am not sure I can afford to continue to have my car serviced at the dealership. Everything else was fine. only real negative. I am not sure I can afford to continue to have my car serviced at the dealership. Everything else was fine. More

Nicole greeted me at my car and quickly gathered the information about my car and the service I needed. My car was ready when promised. The shuttle ride was a big help, since we are down to one car in m information about my car and the service I needed. My car was ready when promised. The shuttle ride was a big help, since we are down to one car in my family. Autonation Toyota was very professional and expeditious in their service. More

Chris greeted me and Travis completed the visit. Both were friendly and professional. Autonation Toyota is my choice for service Both were friendly and professional. Autonation Toyota is my choice for service More

Service advisor was efficient and courteous. Services handled in a timely manner. Will use them again. Services handled in a timely manner. Will use them again. More

I really appreciate the service I received when returning to the dealership to complete the tinting on my windows. The technician was very knowledgeable, made sound suggestions, and overall made this experi to the dealership to complete the tinting on my windows. The technician was very knowledgeable, made sound suggestions, and overall made this experience was great! More

I went in at 10:30 am for 2 recalls on my Highlander hybrid. It said on the recall notice that it should take about an hour. I decided to just wait for the car. When I asked the guy at the service co hybrid. It said on the recall notice that it should take about an hour. I decided to just wait for the car. When I asked the guy at the service counter, he said the car would be done by noon, then when asked again, he said the car was just getting done and should be ready in a few minutes, but it was 3 1/2 hours later until I got my car back! More

making appointment was easy. Didn't have to wait when I got there. Had the work done in an hour. Very efficient and convenient. Didn't have to wait when I got there. Had the work done in an hour. Very efficient and convenient. More