AutoNation Toyota Arapahoe - Service Center

The service staff were very efficient and effective. The time it took to complete the maintenance & repairs was much shorter than originally stated. The time it took to complete the maintenance & repairs was much shorter than originally stated. More

I had a 7am oil change appointment. The dealership opened on time. Once in, Jason Ledbetter, my service rep was very welcoming. Jason estimated the oil change and checkout would take ab The dealership opened on time. Once in, Jason Ledbetter, my service rep was very welcoming. Jason estimated the oil change and checkout would take about 1.5 hours. It took a little over an hour. Jason explained the next scheduled services needed. Great job! More

Bill Grubb has always taken good care of my cars, as well as my brother's when he was alive. Because of Bill, I bought my last Toyota from your locations. I have recommended several people to your Toyota and as my brother's when he was alive. Because of Bill, I bought my last Toyota from your locations. I have recommended several people to your Toyota and made sure they get service from Bill there. More

Average wait time for service. Misleading information to perform additional service there and not somewhere else. Misleading information to perform additional service there and not somewhere else. More

I have a 2009 Toyota, and Bill has always given it the same attention that he would a newer car - I appreciate that he is personable & takes care of my car! same attention that he would a newer car - I appreciate that he is personable & takes care of my car! More

Clean waiting room friendly staff. Have gotten 2 vehicles. Like working with staff. No pressure to get a car or truck. Have gotten 2 vehicles. Like working with staff. No pressure to get a car or truck. More

Brought in my car to replace a flat tire, knowing already that it was covered under warranty since I had purchased my tires from them a few months prior. I had an appointment at 10:30 and was told my car wou that it was covered under warranty since I had purchased my tires from them a few months prior. I had an appointment at 10:30 and was told my car would be done by noon. I waited until 2:30 for them to change one tire. 4 hours for one tire. No one communicated with me why it was taking so long, I ended up being late to work, and when my car is finally done the service rep has the audacity to write “5 stars please” on my receipt. LOL More

Bill Grubb always provides excellent customer service and answers all my questions to my satisfaction answers all my questions to my satisfaction More

I am pleased with the service I receive here. They are honest about what is needed for my car They are honest about what is needed for my car More

Everyone was polite, courtesy, and especially helpful with questions about the car. It was washed outside and the dashboard. David, the service gentlemen, was fabulous and made me feel so welcome even with questions about the car. It was washed outside and the dashboard. David, the service gentlemen, was fabulous and made me feel so welcome even if I do work in accounting for Toyota across the street. Great service department. More