AutoNation Toyota Arapahoe - Service Center

HORRIBLE experience with the service center. They had my truck for 2 weeks. Wouldn't even order the parts before they knew insurance would pay. It is my job to worry about the funds. I was told several time truck for 2 weeks. Wouldn't even order the parts before they knew insurance would pay. It is my job to worry about the funds. I was told several times how they wouldn't give me the truck until they received payment. Never expected to but fix it first and then I will pay. Really disappointed and felt bullied. I will not be taken my truck there for service again or buy from them. Even oil changes take hours. Just awful More

Jay, service manager. Condescending, paternalistic (called me ‘hon’ repeatedly), hypocritical (did not follow through), . Never had this problem with other service managers in the past. (called me ‘hon’ repeatedly), hypocritical (did not follow through), . Never had this problem with other service managers in the past. More

The service and professionalism is outstanding. Completed on time and great awareness on time and great awareness More

I always take my Toyota's to AutoNation Toyota Arapahoe. They keep their promises- by being on time, doing what is agreed upon and explaining what work was completed. I have never had a bad experience at th They keep their promises- by being on time, doing what is agreed upon and explaining what work was completed. I have never had a bad experience at this dealership. The next Toyota I purchase will be from this dealership. More

Very good excuse Attendants great. Made accomadAtions for me being handicapped. Well done. Thanks could not of been smoother wait time also very good All good me being handicapped. Well done. Thanks could not of been smoother wait time also very good All good More

I came in for a basic oil change, appointment was at 3:15 got in a little earlier. Got checked in and service writer said it would be a hour and half to two hours. I asked if I could get it done a little q got in a little earlier. Got checked in and service writer said it would be a hour and half to two hours. I asked if I could get it done a little quicker as I had an appointment later that evening. Service writer said he would put on paper that I was waiting and he would put a rush on it. Truck didn't get even pulled in till 4:15 when I went out to check on the status. I stood in the service drive for a couple minutes and went back into the waiting room. Sat there for about 20 min and went back out. Team was just finishing up the service, closed the hood and truck just sat there. Team was messing around for a good 5 min before I approached the writers desk, writer on phone and asked him if I could pay no as I was in a hurry. He barely knew who I was and went back to grab paperwork. Took him nearly 10 min to write up the report I presumed to pay and not even a thanks or have a good day. Probably the last time I use Auto Nation for services. More

Without appointment but they take a good care of me and take me to my work place then call me when the car have oil change done take me to my work place then call me when the car have oil change done More

Jeremy was great and had all papers ready on arrival. Service was thorough and good value. Waited for car and found wait area to be very pleasant. Enjoyed the coffee. Service was thorough and good value. Waited for car and found wait area to be very pleasant. Enjoyed the coffee. More

I was told to wait 2 hours and half, then, the person in charge came to tell me to wait 1 more hour. I waited at this dealer from 1:15pm (appointment time) to 4:55 pm. charge came to tell me to wait 1 more hour. I waited at this dealer from 1:15pm (appointment time) to 4:55 pm. More

A piece of insulation fell off my car from behind the front wheel well, on my 5 year old, well-maintained, 36,000-mile Hylander. Not supposed to happen, but no coverage on the manufacturer's warranty or front wheel well, on my 5 year old, well-maintained, 36,000-mile Hylander. Not supposed to happen, but no coverage on the manufacturer's warranty or the extended warranty. Worst part? $500 to fix, even though the insulation probably costs $2. This is the second time AutoNation has denied coverage (first time was a failed/disfigured seat cushion after two years and 10K miles). More