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AutoNation Toyota Arapahoe - Service Center
Centennial, CO
1,761 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,761 Reviews of AutoNation Toyota Arapahoe - Service Center
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May 20, 2024
The service center did a bunch of brake work on my truck. Then a couple weeks after having that done I was driving on the highway. My tire completely fell off while driving. I then had my truck towed bac Then a couple weeks after having that done I was driving on the highway. My tire completely fell off while driving. I then had my truck towed back to the service center, the manager initially said they would take care of me and make it right. Also told me the rental car would be on them. A couple days later I received a call saying they were not going to accept responsibility for anything and I would need to file an insurance claim. There has been no accountability for anything from the service center and I do not trust the work they do. More
by Kols
Employees Worked With
Manager
May 14, 2024
I have a 2022 Highlander. My first oil change was performed at Centennial Auto Nation when I lived in Colorado. I moved to Hernando, FL in June of 2023. My next oil change was My first oil change was performed at Centennial Auto Nation when I lived in Colorado. I moved to Hernando, FL in June of 2023. My next oil change was performed by Village Toyota of Homosassa Springs, FL., on Oct, 11 2023. When Village Toyota changed the oil they informed me that the oil pan bolt had been over torqued and that the pan threads were stripped and came out with the bolt. They told me the pan would need to be replaced but that they were able to get the bolt to torque this once, but it would only be good for this oil change. At that time their service department attempted to get authorization from Toyota Nation to change the oil pan. They gave up after about 20 minutes when several attempts to reach your dept failed. They advised me to contact Toyota national customer relations, which I did. They contacted Toyota Nation. I received a voice mail the next day from Collin Macowicz?. I returned his call the next day and left a voice message. I then returned his call another 10 times over a 3 month period as well as leaving messages with other associates 3 or 4 times that said they would give him the message directly. Last month I contacted Toy national again and explained my situation. They assigned a new case number but had a record of the original complaint. They contacted Toyota Nation again. I received a call form Tony Ray. He said he would get it taken care of. Ten days later I had heard nothing. I called Tony Ray again and he said he had advised a manager and thought it had been taken care of. That was on April 29th. I have still not heard from Toyota Nation. Today I called Toyota National CS and advised them again of my lack of success. They were able to contact a manager named Dave in Toyota Nation sales. He gave me your contact information. I have provided both Toyota National CS and Toyota Nation copies of the Village Toyota service report showing the damaged oil pan report. My Highlander is now past due for its next oil change and I am still trying to resolve this issue. After 20 some+ attempts over 7 months to contact Centennial Auto Nation I have received no response. More
by KMalerich
Employees Worked With
None
May 14, 2024
Car serviced, new tires, a few flushes for 130k miles on a 2014 LandCruiser, and new spark plugs. Car is running well and Jason Ledbetter did a wonderful job keeping me informed and talked me through every a 2014 LandCruiser, and new spark plugs. Car is running well and Jason Ledbetter did a wonderful job keeping me informed and talked me through everything. Very knowledgeable and professional, and will continue to work with him moving forward More
by BSiegrist
Employees Worked With
Jason Ledbetter
