AutoNation Toyota Arapahoe - Service Center

I bought my 2018 RAV4 here and until recently had mostly positive experiences with the service department. April 2023 I brought it in for an oil change and they also suggested an alignment and tire rotation positive experiences with the service department. April 2023 I brought it in for an oil change and they also suggested an alignment and tire rotation to which I agreed. I later received a text saying that the right rear lower control arm was bent and the repair would cost $2120 and parts were 3 to 5 days out, but the vehicle would be fine to drive. I didn’t have the money at that time, so I decided I would schedule it later. After getting it back I noticed that it handled worse than before I took it in, even the slightest bump made the vehicle lurch to the side. Then at the start of May, I noticed the right rear tire was wearing unevenly and was pretty much bald. I called to schedule the repair, but neither the service or parts department had any records of the parts needed. After a day of back and forth, the parts department determined the parts needed and ordered them, but now the repair would be $2300. That was Tuesday, May 30th. In the weeks that followed, when I was able to actually get someone on the phone, I was told that the parts were on back order with no ETA. When I last spoke to the parts department the first week of July, they were estimating September. Out of frustration I checked with the Big O Tires near me to see if they could do the repair sooner, and I’m glad I did. They informed me that not only was the control arm not bent, but they were able to do the alignment. Now the car handles like new, no lurching. I’m not sure what the Toyota service department did to my car during that visit in April to screw up the alignment, but they lost me as a customer. More

Car maintenance can be intimidating for a woman but Tony Ray always makes sure I understand what is needed and the cost and time it will take. He never makes me feel pressured into something that isn't need Ray always makes sure I understand what is needed and the cost and time it will take. He never makes me feel pressured into something that isn't needed. I only work with him at Toyota because of it More

We had a very excellent experience, our advisor communicated clearly in time frames and what was being done and where they where at with our Tacoma. communicated clearly in time frames and what was being done and where they where at with our Tacoma. More

I’m really pleased with the customer service that I received here at automation Toyota. Andre Sabel was able to help me today with everything I needed done. I highly recommend this place for service. T received here at automation Toyota. Andre Sabel was able to help me today with everything I needed done. I highly recommend this place for service. Thank you all More

For the first time I/we had a problem with this dealer. We took our 2017 Rav4 in for an inspection prior to a driving trip. I was told the rear wheels were out of alignment and this would cause the front We took our 2017 Rav4 in for an inspection prior to a driving trip. I was told the rear wheels were out of alignment and this would cause the front wheels also to go out of alignment. I authorized the service, was told it was $99 plus but that was the June rate and July's might have gone up. Some time later I was told the July rate had gone up to $144 plus; I authorized the service at this rate. When the car was done, I found out I had been charged $144 for a front wheel alignment though I had not authorized it and that the rear wheel alignment would cost some $1463 when some parts came in two days later. I did not authorized that and complained about being charged for the front wheel; this charge was ultimately waived. I have lost a good deal of confidence in this dealer. More

I was very impressed with AJ who greeted me, answered my questions, and was available to help me while I waited. questions, and was available to help me while I waited. More

The service department is effective, efficient, and trustworthy. I know my vehicle is in good hands with them. trustworthy. I know my vehicle is in good hands with them. More

Wonderful service experience at AutoNation Toyota on Arapahoe 6/27/2023. Just an oil change but service agent went the extra mile for us. Arapahoe 6/27/2023. Just an oil change but service agent went the extra mile for us. More

Staff was friendly and accommodating. Waiting area has plenty of seats. Service time was as promised. Waiting area has plenty of seats. Service time was as promised. More

Todd had my truck serviced in less then an hour, very convenient. Detailed information was helpful too. convenient. Detailed information was helpful too. More