AutoNation Toyota Arapahoe - Service Center
Centennial, CO
1,810 Reviews of AutoNation Toyota Arapahoe - Service Center
Great customer service! I have all of my cars serviced here. We have also bought 5 vehicles at this dealership and we are not disappointed. I have all of my cars serviced here. We have also bought 5 vehicles at this dealership and we are not disappointed. More
The service dept continues to be very frustrating. I dropped my truck off and explained everything to the service associated. NONE of what I told that tech got communicated to the one coordinating t I dropped my truck off and explained everything to the service associated. NONE of what I told that tech got communicated to the one coordinating the service. Wrong phone number… never called with an update… incomplete repairs… didn’t apply service plan until AFTER I reminded them (even though it was communicated previously) This is not the first time this has happened. It’s a recurring issue. And even when I tell them that when I drop the truck off. It continues to happen. I’m stuck because it’s still under warranty. So have to take it to a dealer. Not happy. More
Every time I went there I had a good experience, but this time when I wanted to fix the recall on my Camry 2018, the first time I had an appointment in the afternoon, they said they need a whole day to fix i time when I wanted to fix the recall on my Camry 2018, the first time I had an appointment in the afternoon, they said they need a whole day to fix it and I was returned, the second time when I went in the morning 8.15 am they worked on my vehicle and in the afternoon they said they don't have parts to fix it completely. Now, this will be my third time visiting them when the parts arrive. My question is why even book an appointment when you guys know what the recall is about and if you lack the parts? It contributes to the experience the customer has at a dealership. More