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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,056 Reviews

1,056 Reviews of AutoNation Toyota Cerritos - Service Center

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August 11, 2025

Service our Toyota Rav4 at AutoNation Toyota Cerritos. Easy to to make appointment and was able to get everything done needed. Thank you to Ali and service team More

by jasong9576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Aug 13, 2025 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 07, 2025

We had our first service on our RAV4 we bought in April here. We had an appointment but they still took a long time to even check us in then once they did it took 3 hours for our 25,000 mi service. Our ser More

by Princessvlw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Abarca
Aug 09, 2025 -

AutoNation Toyota Cerritos responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2025

When I went in it was for an oil/oil filter change. Which sparked a conversation about the 1st oil change isn't a change it's a check. Where they only check the oil, not change it. When the vehicle is More

by Joe Mama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot
Aug 04, 2025 -

AutoNation Toyota Cerritos responded

Hi Joe, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (562) 802-4000 -- we hope to hear from you soon.

July 31, 2025

Good service, environment but waited over 2 hours for a oil change on a weekday. Will make appointment next time and see the difference. More

by Jfletes22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel sales advisor
Aug 04, 2025 -

AutoNation Toyota Cerritos responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 25, 2025

It was a professional and pleasant service experience for me. Everyone is doing what they need to be doing. It's an all hands-on-deck type of car service, even the food clerk provided me with great service. More

by Carlos Uribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony, Carlos
Jul 27, 2025 -

AutoNation Toyota Cerritos responded

Hi Carlos, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 23, 2025

Online scheduling was fast and easy. But when i called the CS to try to see if there’s earlier time for the same day. The person i spoke too said NO. But when i called again, the new l More

by jeramy.fortuna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Orozco
Jul 24, 2025 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

July 22, 2025

Don’t ever go to the dealership for service or maintenance! Go to a local mechanic that can get the job done in less than half the amount of time and less than half of the amount charged! I spen More

by jasontle72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew
Jul 24, 2025 -

AutoNation Toyota Cerritos responded

Hi, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at (562) 802-4000 when you have a chance. Thank you, and we look forward to hearing from you.

July 05, 2025

Friendly, clean, accommodating, helpful, kind, effcient, and knowledgeable! I feel comfortable as a woman in the dealership. More

by Maui Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 07, 2025 -

AutoNation Toyota Cerritos responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 25, 2025

Coupon price for oil change was honored, no hassle, and done under 2 hours while I waited. More

by gmwang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Jun 26, 2025 -

AutoNation Toyota Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 13, 2025

Paul Najarian is great, did good job, very professional and service today was quick and easy. More

by Kim05261981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Najarian
Jun 16, 2025 -

AutoNation Toyota Cerritos responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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