AutoNation Toyota Cerritos - Service Center

4.5 hour wait for what I was told was a 2.5 hour timeframe Advisor never updated me about the change in pickup window Not confident if the advisor actually communicated my concern about the dr timeframe Advisor never updated me about the change in pickup window Not confident if the advisor actually communicated my concern about the driver seatbelt or if she lied that there was no issue. More

Always happy when Ms. Claudia helps me with my customer service needs and I appreciate her customer service when I visit the Toyota dealer In Cerritos service needs and I appreciate her customer service when I visit the Toyota dealer In Cerritos More

Very pleased with their service. Service advisor offered a multi oil service package which will save me money in the long run while ensuring I will become a repeat customer. Customer lobby equipped with tv a multi oil service package which will save me money in the long run while ensuring I will become a repeat customer. Customer lobby equipped with tv, wifi even sandwich shop/grill, makes waiting time not so bad! Very satisfied! More

I brought my car in for its first service at 5000 miles. Michelle was very friendly and all around I had a great experience with Toyota of Cerritos! Michelle was very friendly and all around I had a great experience with Toyota of Cerritos! More

Fast and friendly they helped me put alot with a issues I had at Toyota hooman of long beach they fixed what hooman messed up I never go bk to hooman but cerritos toyota is professional helpfull and fast wi had at Toyota hooman of long beach they fixed what hooman messed up I never go bk to hooman but cerritos toyota is professional helpfull and fast wish they pick up not just do drop off though More

When I took my car in for the recall- the service was performed in a timely manner. I had them change the oil since the car had close to 18,000 miles on it and the service ref told me they recommended c performed in a timely manner. I had them change the oil since the car had close to 18,000 miles on it and the service ref told me they recommended changing the oil every 10 months or 10,000 miles. When I took my car in before the 24,000 free service expired, I asked to have the oil changed since the car was almost two years old. That rep told me that they only changed the oil every 10,000 miles. Had I know about the 10 months I would've gotten the free oil change and service that came with the 2 years or 24,000 miles warranty. I am disappointed that I had to pay for a service that should've been taken care of. More

My truck's service experience was smooth and flawless. Carlos Lopez, my service adviser, was very detailed and up-front. He even gave me a mask when I forgot to bring one since I came back on my bike; he Carlos Lopez, my service adviser, was very detailed and up-front. He even gave me a mask when I forgot to bring one since I came back on my bike; he not only took good care of my truck, he was also looking up to follow safety health protocols. Kudos to Carlos and the Cerritos Toyota. More

MIguel was awesome. He was thorough and explained everything simply. everything simply. More

Thank you for your friendly smiles and help, great job More

Had an Appointment. It took 3 hours toChange oil and Had an Appointment. It took 3 hours to Change oil and rotate tires. That is too long With an appointment. I was promised doing an appointment would Had an Appointment. It took 3 hours to Change oil and rotate tires. That is too long With an appointment. I was promised doing an appointment would keep the wait time shorter than 3 hours. More