AutoNation Toyota Cerritos - Service Center

The service writer was very friendly.Thank you for your help. help. More

Had a 9:40am appointment. I waied 25 minutes past my appointment. A car showed up in the "no appt. Line and was helped before me. appointment. A car showed up in the "no appt. Line and was helped before me. More

Service writer gordon li was excellent communication on the statues of my vehicle informed me of future service and why they are recommended. Thank you the statues of my vehicle informed me of future service and why they are recommended. Thank you More

Armando García,Service Department was very professional and courteous during my visit at the service department. He did the extra support by helping me to set up the blue tooth in order to receive phone c and courteous during my visit at the service department. He did the extra support by helping me to set up the blue tooth in order to receive phone calls through th speakers. More

Almost 4 hours to check and diagnose my car from 12:00 pm till 3:50 pm plus they charge $189.00 for only diagnose the light in my car other dealer like Toyota Downey didn’t charge you for check any light in till 3:50 pm plus they charge $189.00 for only diagnose the light in my car other dealer like Toyota Downey didn’t charge you for check any light in the car , bad review due too long time and also too expensive . More

Roger Rodriguez in service went above and Beyond! Was able to schedule my service that worked with my schedule, communicated with me before the service, during the service, and after the service. able to schedule my service that worked with my schedule, communicated with me before the service, during the service, and after the service. More

Nicolas Castaneda is an expert Technician. He is smart, attentive to details, and knows everything about my Toyota vehicles. AutoNation is lucky to have Nicolas! attentive to details, and knows everything about my Toyota vehicles. AutoNation is lucky to have Nicolas! More

My service adviser Claudia N is knowledgeable, helpful and efficient. It is always a pleasure. and efficient. It is always a pleasure. More

The customer service is good, however I don't appreciate how they try to catch you off guard on what you need repaired on your car which I feel is not necessary. how they try to catch you off guard on what you need repaired on your car which I feel is not necessary. More

Dropped my car off, they didn't bother to call when done, service guy wasn't hygene pulled his mask off in office with me around. Also, licked his finger to scroll through the paper to give to me. Did not service guy wasn't hygene pulled his mask off in office with me around. Also, licked his finger to scroll through the paper to give to me. Did not bother to ask whether i want to do an air filter and engin filter, but on paper he put customer decline. More