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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,035 Reviews

1,035 Reviews of AutoNation Toyota Cerritos - Service Center

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October 17, 2023

Anthony Nevarez is honest and friendly. I would highly recommend his service. I will be back due to his presence. More

by Larrykendallturner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony nevarez
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Oct 17, 2023 -

Larrykendallturner responded

My service writer Anthony was extremely helpful, knowledgeable, and above all, honest. I thanked him for his up front approach and rewarded him with a gift card when I returned to pick up the vehicle and pay the invoice. The vehicle was ready with no delays beyond estimated time needed for services rendered. I paid the invoice and drove the vehicle home. I notice the engine sounded a bit throatier than usual. When arrive at my residence I opened the hood to see if I could see anything obvious and found the top of air cleaner box was left unsecured allowing the engine to ingest air without running the air filter media. I left the condition as I found it and drove the mile back to the Toyota service port to show Anthony my finding. I reminded Anthony this was no way his fault and I could have easily taken care of the concern my but I wanted a Toyota representative to see what was left undone. Although a small error l, this could destroy and engine if not caught in time and driven through a course environment. I will be crawling around the car this weekend to ensure other obvious items have been secured property. If I have any questions I will be bring the vehicle back to have questions addressed. I just wanted to share my first experience with Certitos Toyota. I will be sure to have the hood popped open if I come back as a return costumer.

Oct 23, 2023 -

Larrykendallturner responded

Good customer service. Actual work should have a QC check prior to customer pick up.

October 17, 2023

Toyota cars are superb as well as their staffs. They would tend to their clients as soon as the clients arrive for car service More

by Lourdesh0608
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Carlos, rodrigo,-i can’t remember names
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Oct 20, 2023 -

AutoNation Toyota Cerritos responded

Hi, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 17, 2023

Cierros is always helping me out to make sure my car maintenance is good and running like new More

by maite sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gonzales, Guadalupe Garcia
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Oct 20, 2023 -

AutoNation Toyota Cerritos responded

Hi Maite, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Cerritos. Please don't hesitate to reach out if there's anything additional we can do for you.

October 16, 2023

They get you in and out as promised and give you great feedback on what your vehicle needs. More

by camerizon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassandra
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Oct 19, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!

October 16, 2023

At Auto Nation whatever service person I see they are always helpful and knowledgeable about my needs. And they do listen and try and stay in the price range I ask for. More

by Laurie
Service Communication
Recommend Dealer
Yes
Employees Worked With
A female cannot remember her name
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Oct 16, 2023 -

Laurie responded

Done

Oct 18, 2023 -

AutoNation Toyota Cerritos responded

Hi Laurie, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.

October 16, 2023

It is always quick with their service and always helpful. I can trust my car being taken care of More

by YM12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca Medrano
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Oct 19, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 15, 2023

Always very nice customer service. The only complaint is the wait for the service to be done takes awhile. More

by Amaris C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maryumi juilian
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Oct 18, 2023 -

AutoNation Toyota Cerritos responded

Hello Amaris, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 14, 2023

Awesomeeeee service! ! Faster than the eta given. Will be my go to service center. Highly recommend More

by gibec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Oct 14, 2023 -

gibec responded

great

October 14, 2023

Great service from Bianca Medrano from the moment she approached me and the service she provided in her office. Explained what service would be next I’m sticking to her from now on. Thank you Bianca More

by SV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca Medrano
Report | Print
Oct 16, 2023 -

AutoNation Toyota Cerritos responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 13, 2023

Service was a bit slow but rep was very helpful and kept me informed. I appreciate the free carvwash More

by davidthibault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffani Sanchez
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Oct 16, 2023 -

AutoNation Toyota Cerritos responded

Hello, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!

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