AutoNation Toyota Cerritos - Service Center

Service representative was pleasant and quick and thorough. Helped me with what I needed for my call thorough. Helped me with what I needed for my call More

I had the best customer service with Michelle at Toyota. Thank you so much for being so helpful and answering all of my questions and keeping me in the loop. I also had the privilege of working with the bod Thank you so much for being so helpful and answering all of my questions and keeping me in the loop. I also had the privilege of working with the body shop. I believe his name was Travis, he was also very nice and helpful and offered the best customer service. I felt they both went above and beyond to help me and kept me in the loop with my Toyota Rav 4. The environment is also very clean and well organized. More

Thanks for the recent servicing of my car. Daniel Araujo was very helpful and courteous. Daniel Araujo was very helpful and courteous. More

Took my truck in for a scheduled oil change. Took two hours for them to get the truck on a lift. Received a call stating that two screws on the factory skid plate were stripped and I would have Took two hours for them to get the truck on a lift. Received a call stating that two screws on the factory skid plate were stripped and I would have to pay to replace them. The truck has only ever been serviced by Toyota technicians, which means the last tech stripped the screws, not me. Have to argue with the manager to get them to replace the screws at no cost to me. When the truck was first returned to me after completing the oil change, it was clear that the skid plate was removed off the vehicle and poorly reinstalled, screws and bolts were all loose or not even in all the way, with additional damage to the skid plate from breaking off the screw heads of the stripped screws. Had to get the manager out of his office to look at the truck. They sent it back and reinstalled the skid plate properly but some screws were still found loose. Also I found my tires over inflated after the service. Usually have good experiences with this service center but for whatever reason, it seems the service technicians are being careless with their work. What should have been a two hour service turned into 4 very frustrating hours. More

It’s a good dealer but I wouldn’t say the best. They don’t meet up with my expectations and I’m sure that more than a few customers think the same however they strive to keep you happy so for that They don’t meet up with my expectations and I’m sure that more than a few customers think the same however they strive to keep you happy so for that I’m grateful. More

great service, friendly employees,and the wait was shorter than what they had antipated! great! shorter than what they had antipated! great! More

David Kwon was easy to communicate and assist with the services I needed! If you need a service advisor, go to him! services I needed! If you need a service advisor, go to him! More

I trust the advisor and the mechanics , they don’t try to swindle you into doing any car repair that you don’t need. Daniel was very nice and gave a good price for my all tires. I only go there for oils chan swindle you into doing any car repair that you don’t need. Daniel was very nice and gave a good price for my all tires. I only go there for oils change and they’ll let me know if I need any other repairs and always come out satisfied with the work no complaints thanks More

It was an experience of excellent service. Kudos to the service team of Toyota Cerritos! Kudos to the service team of Toyota Cerritos! More

This is a most pleasant experience to get my car serviced at this location. Clean restrooms, an area designated for wifi usage and good communications from Reps. at this location. Clean restrooms, an area designated for wifi usage and good communications from Reps. More