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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,046 Reviews

1,046 Reviews of AutoNation Toyota Cerritos - Service Center

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September 21, 2023

Carlos Lopez is my go to person here provides excellent service and his very professional. More

by Carlos Uribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
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Sep 21, 2023 -

Carlos Uribe responded

Carlos Lopez is my go to person here provides excellent service and his very professional.

September 19, 2023

Asked me to b there at a certain time n took care of me! ! Helped me out big time n sent me on my way!! Thanks Anthony and Carlos!! More

by Mando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony and Carlos
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Sep 23, 2023 -

AutoNation Toyota Cerritos responded

Hello Mando, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 18, 2023

Guys at service center do not give any information on deals /specials and try to over charge you More

by anandakumar.elumalai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
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Sep 21, 2023 -

AutoNation Toyota Cerritos responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Cerritos. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 802-4000 to discuss what we can do to help.

September 18, 2023

It was a really bad experience for me and my wife. First, the shuttle took more than an hour to be available to give us a courtesy ride back home. Second, it took more than 5 hours, just shy of 6, for More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember name.
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Sep 21, 2023 -

AutoNation Toyota Cerritos responded

Hi Carlos, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 802-4000 to discuss what we can do to help.

September 18, 2023

They did an excellent job of handling my situation. The agent, David, was particularily good. More

by kenandcathyhanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Sep 21, 2023 -

AutoNation Toyota Cerritos responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

September 18, 2023

Love this place I’ve been going here for 10+ years and have never had a problem. Great service and great advisors. Nice large customer lounge with a quiet place if you need to work while waiting for you More

by Bowlergurl01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Sep 21, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 16, 2023

Very attentive about my concerns pertaining to having a battery installed she took Very good care of me and my situation More

by dianecookmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayumi Julian
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Sep 19, 2023 -

AutoNation Toyota Cerritos responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2023

Anthony service rep was very professional and caring about the issue with my vehicle plus my needs More

by Arthurvlnt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service station # 7 Anthony
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Sep 19, 2023 -

AutoNation Toyota Cerritos responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Cerritos. We are always more than happy to assist you if anything else comes up. Take care!

September 16, 2023

My service advisor was helpful and friendly. I purchased my car at this dealership and have gone back for each service appointment. Great service. More

by klcottrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Araujo
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Sep 19, 2023 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2023

Miguel was great! My visit was fast and he was very courteous. He answered all my questions. I am happy with the level of attentiveness and professionalism. Would 100% More

by vrodriguez92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Moran
Report | Print
Sep 19, 2023 -

AutoNation Toyota Cerritos responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Toyota Cerritos. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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