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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,046 Reviews

1,046 Reviews of AutoNation Toyota Cerritos - Service Center

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September 15, 2023

This location is really easy to access and service is A+. I recommend this location. More

by jdeleong2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca
Sep 18, 2023 -

AutoNation Toyota Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 15, 2023

Great! Fast service. Advisors looks for customers. Technicians are knowledgeable. My check engine light came on and they took me in last minute and got it More

by sameershelar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employee
Sep 19, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 14, 2023

My appointment was at 8:00 am , I didn’t get my suv until 3:00 , 7 hours just to do a brake job on a 2021 Chevrolet trailblazer??? We were waiting in the lounge. My wife and I are not satisfied with that k More

by Mr Cool Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Araujo , mechanic?
Sep 18, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (562) 802-4000 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

September 12, 2023

Bianca at service desk was awesome! !! Verby friendly and helpful. She called as soon as my car was ready and explained things well ⭐️⭐️⭐️⭐️⭐️ More

by Reneemckibben
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca
Sep 16, 2023 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

September 12, 2023

I regularly take my vehicle to this location for maintenance and I have not been disappointed. More

by Lstaylor22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca Medrano
Sep 17, 2023 -

AutoNation Toyota Cerritos responded

Hi, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.

September 10, 2023

Angel he did a great job on my car he was very friendly and really. Efficient More

by Facundocabron11
Recommend Dealer
Yes
Employees Worked With
Angel Martinez
Sep 13, 2023 -

AutoNation Toyota Cerritos responded

Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

September 10, 2023

Excellent and Nice Customer Service Delivered By Service Supervisor. She explained very well about my upcoming vehicle maintenance needs. More

by grana1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayumi Jullan
Sep 13, 2023 -

AutoNation Toyota Cerritos responded

Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 09, 2023

I have been coming to this dealer location for years. And the corporate customer service has really gone down. Hill, there's no more car washes. There's no more free water, there's no more complimentary More

by belaboo21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jairo
Sep 12, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (562) 802-4000 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

September 07, 2023

Since purchase of the car all we did was to go the service car had so many parts that needed to be replaced still the car would not run at its best called sales several times looking for James but nev More

by kavita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Hussein
Sep 11, 2023 -

AutoNation Toyota Cerritos responded

Hi Kavita, we are deeply disappointed by your experience at AutoNation Toyota Cerritos. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (562) 802-4000 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Sep 12, 2023 -

kavita responded

Thank you for responding back. Tried to call the number provided looking for the general manager but was sent to a voicemail. Left message to call me back or email me back. Hopefully someone does respond back to my call. Thank you Kavita

Oct 02, 2023 -

kavita responded

Hello Andrea Trying to reach you regarding replacing the car I purchased. As of today 10/02 I have not heard from the sales department I left you a voice message today Hope to hear from your good office Mrs Marquez

September 07, 2023

AutoNation oyota Cerritos service is far excellent in delivering customer satisfaction. I've been their customer.since 2010 and I am so happy and satisfied with their service in all my Toyota cars from More

by jondc_md
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kwon
Sep 11, 2023 -

AutoNation Toyota Cerritos responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Cerritos! Don't hesitate to call us if you ever need anything. Be safe on the road!

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