AutoNation Toyota Cerritos - Service Center

Unfortunately, my oil change service was incomplete and I did not want to move forward in having it completed on Saturday, 6/3/2023 after all. We had a 7:40am scheduled oil change service appointment and did not want to move forward in having it completed on Saturday, 6/3/2023 after all. We had a 7:40am scheduled oil change service appointment and arrived at service at 7:30am. My service advisor was supposedly Nathalie Mendez, but Paul insisted on assisting us. Near two hours of waiting, we noticed our vehicle was still sitting at the outside corner. My son and I then approached Paul and asked him, “why is my car still outside when my appointment was at 7:40am and the time was already 9:15am?” His first response and impression was, “ummm I helped you?,” along with a confused look on his face. He then looked through his papers and stated to us, “I have you pull in for 9:15am - 9:30am.” I then said, “what is the point of my appointment at 7:40am when your telling me my car is scheduled to go in at 9:15am - 9:30am?” Then he goes on saying, “it’s a Saturday and it’s always the busiest. We’re the biggest service and dealership here,” (which I believe that statement was irrelevant). He kept going on and on to the point where I was trying to get my words in so that I could get some understanding and clarification, but he kept talking over me, which was very frustrating, rude and no customer service at all. So then I decided to get my keys back and leave without my service being completed. If I had waited at 9:15am - 9:30am to have my vehicle finally pull in, I would have been there for another two hours or so and would’ve left there about 11:30am - 12:00pm. That did not make sense to me! And if that’s the case, the efficiency and system of cars going in and out doesn’t make any sense of setting an appointment in the first place. We all know Saturday’s are always the busiest and that’s why we always make an appointment whether it’s a weekday or weekend instead of walking in. But never once at any other dealership service nor in the past with Toyota of Cerritos have we experienced a wait time of 3-5 hours for an oil change (with an appointment). This comes to us at a surprise because Toyota of Cerritos is usually our go-to for an oil change or car purchase. We had an outstanding, customer friendly service with Nathalie Mendez the last time we were there which made us want to return. Unfortunately, Paul’s customer service has really made a bad impression on himself and Toyota of Cerritos, which will prevent us from returning. More

I would have rated you a 5 because your assistance Daniel was honest, attentive and prompt with his service. He has great customer service skills. However, I rated a 4 due to the cashiers. They are not frien was honest, attentive and prompt with his service. He has great customer service skills. However, I rated a 4 due to the cashiers. They are not friendly, and need to learn some customer service skills. They are rude. More

The dealership is clean, I think they have good service but I think they charge too much on labor. but I think they charge too much on labor. More

Prompt service, knows their stuff, very willing to work w you and determined to solve your issue, simply good and well rounded dealership. you and determined to solve your issue, simply good and well rounded dealership. More

They are efficient and and the CSRs are caring about you and your vehicle's needs. and your vehicle's needs. More

Happy with the service provided to me. friendly staff got my vehicle back exactly the time mentioned during my visit. friendly staff got my vehicle back exactly the time mentioned during my visit. More

Great service! I got there a little earlier than my appointment time & they took me in right away! Daniel was honest on how long it was going to take to service my I got there a little earlier than my appointment time & they took me in right away! Daniel was honest on how long it was going to take to service my car for a recall & the time was punctual. This was my first time at this dealership & im thankful for the great first experience. Thank you guys again! More

I was helped immediately and had a very short wait time. They finished my car ahead of the supposed wait time. Good service They finished my car ahead of the supposed wait time. Good service More

Always excellent service servicing. My car took exactly 1 hour. Adolfo took good care of me My car took exactly 1 hour. Adolfo took good care of me More

David was very nice and he explained what was wrong with my car and what it need. my car and what it need. More