AutoNation Toyota Cerritos - Service Center

I recently had my spark plugs changed at the AutoNation. I was surprised. The service was quick and friendly. I would definitely recommend having spark plugs changed at the AutoNation. I was surprised. The service was quick and friendly. I would definitely recommend having spark plugs changed at the AutoNation. More

I bought 2 tires for my Toyota C-HR and had them changed at Toyota Cerritos and it was a convenient experience. My advisor David was very kind and professional. They can drop you off within 10 mile radius b at Toyota Cerritos and it was a convenient experience. My advisor David was very kind and professional. They can drop you off within 10 mile radius but unfortunately they dont offer pick up. More

David Kwon was very helpful and courteous! The service I receive at Toyota Cerritos is the reason I keep coming back again and again. See you at my next service, David! Thanks a million! The service I receive at Toyota Cerritos is the reason I keep coming back again and again. See you at my next service, David! Thanks a million! More

Good, clean, too many customers caused a long waiting time even for scheduled service since many no appointment cars there. Service people is nice. time even for scheduled service since many no appointment cars there. Service people is nice. More

All the employees working there are helpful and display excellent customer service skills. I will recommend dealership to everyone I know. excellent customer service skills. I will recommend dealership to everyone I know. More

I dropped my vehicle off at 9:15am for a 10am maintenance appointment. I also asked if the air conditioning could be check out as it was not blowing cold. My vehicle was checked in and pictures were taken. I appointment. I also asked if the air conditioning could be check out as it was not blowing cold. My vehicle was checked in and pictures were taken. I was given an estimate time of completion around 12-12:30. and I was to receive a call. I called the service department around 1pm and was told that there was no RO open for my vehicle and the vehicle was never checked in. I was on hold for about 20 minutes while my vehicle was being located and then I was hung up on. I called back and left a message for the service department manager did not receive a call back. I called again at 3pm and was on hold again while they located the vehicle. They needed more time to complete the vehicle. When I picked it up there was apologies or any acknowledgment of wrong doing. I asked the service advisor if they had checked out the air conditioning and he said that there wasn’t anything wrong and that the pressure was good and everything checked out ok. He said that if I was still having issues to bring it back. The air conditioning is not blowing cold…they did not check it out and I feel like I was lied too and they did not care about me and my family. Bad customer service. More

When I scheduled for oil change they never told me it’s 10000 miles they just had me drive there where I meet the rudest service person 10000 miles they just had me drive there where I meet the rudest service person More

My Advisor was great. They took me without an appointment and were able to service the car within a few hours. They took me without an appointment and were able to service the car within a few hours. More

Good service. Was not available when Mr Moran called but he left message. Although costly, my Prius has lasted 120K miles with servicing done at this location. Was not available when Mr Moran called but he left message. Although costly, my Prius has lasted 120K miles with servicing done at this location. More

I always get what I come for, they never beat around the bush and are always straight to the point. bush and are always straight to the point. More