AutoNation Toyota Cerritos - Service Center

Our service advisor was great and knowledgeable. He explained everything to me. I would definitely come back. He explained everything to me. I would definitely come back. More

Let me start off by saying I have been in the auto industry for over 20 years, including having owned my own shop and being heavely involved in the Toyota world. I brought my car in for an engine industry for over 20 years, including having owned my own shop and being heavely involved in the Toyota world. I brought my car in for an engine code I already knew but didn't have time to address having to do with electrical setting off the engine light. I explained to them exactly what was going on and what had already been done and replaced and what to check out as I needed the light off to get the car smogged. They proceeded to tell me that I had to pay $1,600 to redo the same thing. They were wrong as upon doing so did not fix it. Upon failing a smog due to the light, they then tried telling me the car had to drive 50 miles to reset. This is not a thing as I very well explained to them, but to prove it, I drove 115 miles and brought the car right back. They THEN tried saying it had to be driven for a few days to reset the computer. Also NOT a thing! Its a simple clearing of codes and codes don't come back on unless there is an issue. So they kept the car to do more "tests" as the previous $1,600 dollars to replace what I already had plus $110 in failed smogs per them saying it was fine obviously didn't work. They then called me saying I had to spend another $3,000-$6,000 to fix another issue entirely that wasn't even present when I brought the car in!! I of course immediately pulled the car out of this dealership. Just absolutely appalled by how this was handled. Spent $1,600 to do the same thing that was already done as they "promised" the fix and then another $110 in failed smogs as they "promised" it was fine with no reimbursement for those lies and mishandlings and lied about other things. Strongly do not recommend this dealership. More

Easy in/out. Paid as estimated email offer/price for oil change which was good. Paid as estimated email offer/price for oil change which was good. More

Very efficient, love the service and the helpful environment that provides every time I bring my car for service environment that provides every time I bring my car for service More

I always go to Cerritos, they are friendly, fast and efficient. While I waited for my car to be serviced, I stopped by the front sales area and asked a few questions and they were happy to help also. efficient. While I waited for my car to be serviced, I stopped by the front sales area and asked a few questions and they were happy to help also. More

I have purchased two vehicles and they do all my service. I appreciated the way in which they reviewed my vehicle history to determine the most appropriate and cost-effective work to keep it service sched I appreciated the way in which they reviewed my vehicle history to determine the most appropriate and cost-effective work to keep it service schedule up-to-date. In fact, once the mechanic got into the vehicle, one item did not need to be performed at that time so they removed that service and reducing my expected bill by 40%. They take time to answer questions and review any concerns. Work is always completed when promised. More

Thanks for your kindness I am so satisfied to get the services. Sure to be here for the next time services. Sure to be here for the next time More

Went in for service on my truck. Great experience. David was very helpful. Always a great experience here. Great experience. David was very helpful. Always a great experience here. More

The service is always efficient and thorough here at Toyota Cerritos. The people who I’ve worked with have been very knowledgeable and helpful. Toyota Cerritos. The people who I’ve worked with have been very knowledgeable and helpful. More

Amazing customer service Nathalie was an amazing service writer and took good care of my vehicle. Definitely recommend 5 stars ⭐️ ⭐️⭐️⭐️⭐️ writer and took good care of my vehicle. Definitely recommend 5 stars ⭐️ ⭐️⭐️⭐️⭐️ More