AutoNation Toyota Cerritos - Service Center

The service is standard for any dealership. Extremely long wait times at this particular location, even when there are no cars lined up for service! You can see Toyota associates walking around Extremely long wait times at this particular location, even when there are no cars lined up for service! You can see Toyota associates walking around "milking the clock", But the most egregious and blatant disingenuous service is the shuttle service!! You sign-up and wait longer than it takes for your car to be serviced. I've had the misfortune of having to use this service during my last two visit's and its always the same. The driver was the same and Its some what obvious based on rising fuel cost he is NOT to be shuttling people as quickly and efficiently as possible. Big disappointment at this location... More

They were not organized and I had an appointment at 8:00 am arrived at 7:50 am, waited in line for 20 minutes until someone finally came to my car. I was very disappointed because I called 2 weeks in advan am arrived at 7:50 am, waited in line for 20 minutes until someone finally came to my car. I was very disappointed because I called 2 weeks in advance to schedule an appointment. More

Always receive great customer service. Love how detailed they are with the services they will preform. They reach out to make sure I have everything I need. Even receive a video of my Love how detailed they are with the services they will preform. They reach out to make sure I have everything I need. Even receive a video of my engine at the end of any service. Do not try to up-sale More

The promised service time was not confirmed. The coordinator was very good on the things that should be done the next service. The price was reasonable. I would like to come back again for the n The coordinator was very good on the things that should be done the next service. The price was reasonable. I would like to come back again for the next service. More

It’s already scary enough to visit a maintenance dealer and when you get an estimate on your maintenance to be over 1,200 dollars is terrifying. Not even a proper explanation of what these “maintenance ser and when you get an estimate on your maintenance to be over 1,200 dollars is terrifying. Not even a proper explanation of what these “maintenance services mean”. And when I got my car serviced the “maintenance alert” wasn’t removed, nor was I suggested maintenance needed for my car. They just give you a piece of paper with a vocabulary you’re not used too and send you a picture of a random filter and you’re sent off. More

Excellent in service,not in waiting for car to finish the service in lesser time service in lesser time More

Very disappointed and unsatisfied services from paint and body shop department and Mr Oscar Guzman body shop department and Mr Oscar Guzman More

Service was great responsable amability and very profesional not delay at time to make thanks profesional not delay at time to make thanks More

The service department is top notch and the service advisor Michelle Hernandez is the best. I will go nowhere else but to this dealership for service. They care about the customer and treat us with utm advisor Michelle Hernandez is the best. I will go nowhere else but to this dealership for service. They care about the customer and treat us with utmost respect. More

Could have found a cheaper APR rating but for the most part very helpful especially with maintenance. part very helpful especially with maintenance. More