AutoNation Toyota Cerritos - Service Center

I was satisfied with my last two service visits for our Toyota van. But this last one really rubbed me the wrong way and reminded me why I didn’t buy my Toyota from this dealership. The last two visits, I Toyota van. But this last one really rubbed me the wrong way and reminded me why I didn’t buy my Toyota from this dealership. The last two visits, I got videos from the service advisor on what they were recommended on my car and also showed the service performed on the vehicle. I usually have one or two recommendations when I visit the dealership but this time around I got full court press from the After Sales Advisor, Joseph Wagner. I declined everything but my planned 70,000 service maintenance and a tire rotation. But this time around, I didn’t get any videos or pictures of what was done in my car or any problems with it. I wanted to get a text an hour hour and a half later saying my car was ready. When I get to the cashier to pay, it shows that I’m only paying for the service maintenance and not the tire rotation. I asked her why I’m not paying for the tire rotation and she says she doesn’t know and then I see on the receipt that the tire rotation is not recommended due that condition of tires. She tells me to go talk to Joseph about it directly. I go to look for Joseph and asked two guys in service about my tires and they say that Joseph will be back in 20 minutes and they really can’t tell me anything about my tires. I even asked one of the guys to read the notes and he says it looks like the tires need attention. I didn’t have time to wait around for Joseph. I just got home and called the service department and spoke to Karen who says the note read I declined wheel alignment and new tires which isn’t true because no one called me about my van having tire issues. I originally bought my van brand new with all the bells and whistles from the formally Elmore Toyota now Beach Cities Toyota in Huntington Beach. I live in Cerritos, but because I had such bad experiences with sales people at Cerritos and Long Beach dealerships, I bought my car from Elmore. From here on out, I will have my car serviced using a non-Toyota trusted local auto car shop. Anyone thinking of buying a car or getting a car service AutoNation Toyota Cerritos, steer far from this place. I’m so frustrated that I will be sending the manager Dennis an email about this. More

Went in for service on my vehicle and the service was great! I highly recommended it! great! I highly recommended it! More

Always great to bring my car for service when needed! Great customer service! Car is in good hands! Great customer service! Car is in good hands! More

Excellent service and very professional team. I have a lot of confidence in the staff here. Oswaldo Zamora was great - he made the whole experience pleasant! I have a lot of confidence in the staff here. Oswaldo Zamora was great - he made the whole experience pleasant! More

Awesome and professional . Ramiro is very service oriented and got my car done in no time. Ramiro is very service oriented and got my car done in no time. More

Carlos Lopez was excited and exceptional service advisor in helping with my toyota tundra. I will be going back. in helping with my toyota tundra. I will be going back. More

Service Advisor Carlos Lopez I highly recommend! He is very knowledgeable, extremely customer friendly and courteous. I always get the 5dtar treatment when I bring my vehicle in for care and servic He is very knowledgeable, extremely customer friendly and courteous. I always get the 5dtar treatment when I bring my vehicle in for care and service! Thank you Carlos! More

Bianca is the best service advisor I have worked with. She is very knowledgeable and a pleasure to work with She is very knowledgeable and a pleasure to work with More

Was to long for the waiting even that I had appoint for my car service my car service More

I appreciated how Ozzy Z was honest in letting me know what I needed for my 75K service and not over selling. I had a question regarding the peeling paint and he referred me to Cody. Cody was informative what I needed for my 75K service and not over selling. I had a question regarding the peeling paint and he referred me to Cody. Cody was informative and gave me options on what I can do to get the paint fixed. Hopefully what I chose will get it fixed quick. More