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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,040 Reviews

1,040 Reviews of AutoNation Toyota Cerritos - Service Center

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July 07, 2024

I appreciated how Ozzy Z was honest in letting me know what I needed for my 75K service and not over selling. I had a question regarding the peeling paint and he referred me to Cody. Cody was informative More

by ckubes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy Zamura, Cody
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Jul 08, 2024 -

AutoNation Toyota Cerritos responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Cerritos. Feel free to stop by if you ever need any more help.

July 01, 2024

Location is great, but the service advisor I seemed like she didn't care and was unprofessional. Love the dealership but the service I had this time was opposite I was used to recieve. More

by Jo2dotcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female employee
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Jul 03, 2024 -

AutoNation Toyota Cerritos responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please call our General Manager at (562) 802-4000 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

June 17, 2024

Fast service, good job fixing the car. Covered by the service contract. Will use again. More

by dyerm33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Hernandez
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Jun 20, 2024 -

AutoNation Toyota Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 12, 2024

I have always had reliable service with Autonation of Toyota. My Camry is close to 120,000 miles and still happy thanks to good care. More

by HENRIETTACARTER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Wagner, Rene Diaz Jr.
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Jun 13, 2024 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 02, 2024

Took good care of my car and looked into my contract to see what was covered. I am very satisfied. More

by Chayo59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Noguera
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Jun 05, 2024 -

AutoNation Toyota Cerritos responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2024

It takes almost 3 hours for change oil and that is very acceptable for minimal work? More

by j2rpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul
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Jun 05, 2024 -

AutoNation Toyota Cerritos responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (562) 802-4000. We'd appreciate the chance to make your experience a positive one.

May 31, 2024

Fairly quick turnaround and friendly, courteous staff, answered all my questions. Been taking my car here since purchase over 14 years, still running strong. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasandra
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Jun 07, 2024 -

AutoNation Toyota Cerritos responded

Hi Tony, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 21, 2024

Professional and friendly staff. They do not pressure customers on additional services that they offer. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanni Sanchez
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May 23, 2024 -

AutoNation Toyota Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Cerritos! If you ever need help, just give us a call. Happy motoring!

May 20, 2024

No happy about their performance on my last visit. They were under speciations, on a simple oil change. More

by Felix Duarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Lee
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May 22, 2024 -

AutoNation Toyota Cerritos responded

Hi Felix, we are deeply disappointed by your experience at AutoNation Toyota Cerritos. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 802-4000 to discuss what we can do to help.

May 18, 2024

I always trust my car in their hands. Carlos Lopez and Bianca Medrano are awesome. They deliver excellence and what they say they do to the point. Will never go anywhere else but Cerritos More

by Serge G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez, Bianca Medrano
Report | Print
May 20, 2024 -

AutoNation Toyota Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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