AutoNation Toyota Cerritos - Service Center

I went there to regular service seing. The lady ask me do you any thing can help you out? I said please fix my vehicle dashboard map, she said let’s see.. but they didn’t fixed.. wow.. If The lady ask me do you any thing can help you out? I said please fix my vehicle dashboard map, she said let’s see.. but they didn’t fixed.. wow.. If you can’t anble to help please do not ask to customer for help. Thanks but not good customer service. More

I appreciate the patience my advisor had while explaining the work my vehicle needed at the time of service. The advisor was courteous and respectful of what I choose to have done on my vehicle at the time the work my vehicle needed at the time of service. The advisor was courteous and respectful of what I choose to have done on my vehicle at the time of service. Toyota Cerritos has always been my number one place to take my vehicles in for service. Thank you Toyota Cerritos for hiring advisors and personnel that understand my needs! Sending warm blessings to all the staff and management. Happy Holidays! More

Amanda Maldonado, my service advisor was straightforward and friendly. Keeping me updated on my vehicle status. Great job. and friendly. Keeping me updated on my vehicle status. Great job. More

Ziggy was a breeze to work with. No hassle. He didn't recommend unnecessary services. He acted professionally. No hassle. He didn't recommend unnecessary services. He acted professionally. More

The service and the service associate was great. Making appointment was easy by phone and complete the service on the same day Making appointment was easy by phone and complete the service on the same day More

The guy who assist me by the name David Kwon is very accommodating , I have trust and confident with the service but pricy a little pricy accommodating , I have trust and confident with the service but pricy a little pricy More

I love the location, it is very convenient to get to and right off of the freeway. right off of the freeway. More

My experience with the service was unacceptable. I brought my 2022 camry in for the 5000 mile check up. They took my car in with it being clean on the inside. When i got my vehicle back from them i I brought my 2022 camry in for the 5000 mile check up. They took my car in with it being clean on the inside. When i got my vehicle back from them i inspected my car to ensure that i was getting it back in the same condition that i handed it over to them in. The exterior of my car had no physical damage however, there were fingerprints on the paint from someone with oily hands. As an act of respect for me as a client they could have washed my car seeing that they had my car for over 2 hours. The next issue that i had was that they didn't use paper mats and that there were dirt prints on my mats in the first driver and passenger seat as well as a big dirt print in the backseat door jam where it looks like someone decided to use that area a stepping stool. I didn't discover that until i did a more thorough inspection of my car once i got home from taking an long trip to the location in cerritos where i original purchased the vehicle. I will be keeping note of this experience for furture service so, that if it isnt corrected by my next service appointment to get my car serviced, i will be making a complaint and, seeking compensation for my inconvenience. Opinion: I believe that weekly evaluations should be conducted of the employees in the service department and areas and, that they test all personnel on their full grasp of what goes into good service. Not just the service. When dealing with a client who has made a commitment to a business product it is there duty to make the client feel important and treat their merchandise with the utmost respect. This isn't just about good service but, great customer service and a great experience. The way one's brand is represented by the people who work for it is a huge sign of the quality you're getting in that which you are choosing to purchase and own. If the people working for the brand do not have enough respect for the clients and their merchandise then it is clear that the brand is flawed as well and, may not be the best investment of time and money. More

The dealership service dept was friendly and advisor notified me of any issues my car might need service. notified me of any issues my car might need service. More

Getting through to the Service Dept by phone can be a challenge, at times; however I was fortunate to have Ozzie as my Service Rep for my recent scheduled service on my Camry. He is amazing !! The m challenge, at times; however I was fortunate to have Ozzie as my Service Rep for my recent scheduled service on my Camry. He is amazing !! The most thorough and knowledgeable person I have met at Toyota of Cerritos during my 10 year association with them. Great job, Ozzie. Thank you. More