AutoNation Toyota Cerritos - Service Center

I would buy a vehicle but not get it serviced there. Went in for 25000 mile service for approximately $51.00 and left with a $523.00 bill. They said I needed the injectors cleaned, brake service done an Went in for 25000 mile service for approximately $51.00 and left with a $523.00 bill. They said I needed the injectors cleaned, brake service done and an air flow cleaning. Hard to believe that a new vehicle a little over a year old with a little over 25000 miles would need this kind of service. I got the complimentary service oil changes, but doubt I will bring it back for service at the dealership even though it is complimentary. Purchasing the vehicle, I had no complaints but the service department I question. Also for the prior service, when I picked up the vehicle, someone at the dealership, put it in 4 wheel drive. When I picked it up and the porter was driving it out, even he commented that it seems something is wrong with the parking brake because it was skidding while it was being driven. When I got in the vehicle, it was then when I noticed that someone possibly the mechanic turned the knob putting it in 4 wheel drive probably when it was being driven. Again the purchase was fine but very dissatisfied with the service department. More

Representative very helpful. Keep it up . Satisfied with the service . Will refer to friends and relatives. Keep it up . Satisfied with the service . Will refer to friends and relatives. More

Excelente servicio y atención , rapidez mi dilear favorito ya e comprado 2 carros con ellos favorito ya e comprado 2 carros con ellos More

Despite the fact that my advisor never called me for an update on what was going on with my car and my car ended up staying over night due to it I’m still pleased with Cerritos Toyota service. I’ve been br update on what was going on with my car and my car ended up staying over night due to it I’m still pleased with Cerritos Toyota service. I’ve been bringing my car here for years and have always received good service, mistakes happen but I’m still highly satisfied. The more frustrating part was actually calling and asking for an update and repeatedly getting transferred with no answer and no response or call back to my voicemail. Eventually I ended up driving to the dealer to get an answer as to what was going on with my car, not being able to get through by phone was the more upsetting part. As I said thou I’m still satisfied with this dealer and would recommend, this is the first hiccup in all the years I’ve coming here. More

Carlos was in communication with me throughout the service of my vehicle. I appreciate how well they took care of me and finished the repair in a timely manor. service of my vehicle. I appreciate how well they took care of me and finished the repair in a timely manor. More

This dealership takes care of their customers! They always check up, follow up, and overall help their customers in any way they can. I’m so impressed with their customer service. They are a littl They always check up, follow up, and overall help their customers in any way they can. I’m so impressed with their customer service. They are a little far from my house and I pass 4 other Toyota dealers on the way to AutoNation Toyota Cerritos, but it’s worth it! More

Had great help with maintenance on my car and was complete before the promised time complete before the promised time More

I have almost no trust for this dealership. When my wife bought her car, we were told the warranty lasted the length of time we owned the car. The person I dealt with yesterday in the Service When my wife bought her car, we were told the warranty lasted the length of time we owned the car. The person I dealt with yesterday in the Service Department told me the warranty ended in 2020. Secondly, the dealership charges $199.00 just to diagnose the problem I came in for. My mechanic charges only for parts and labor. More

Came here for a complimentary oil change for my car. Estimated time was slightly quicker than expected. Everything went smoothly and I have absolutely no complaints. Would definitely come back here if I Estimated time was slightly quicker than expected. Everything went smoothly and I have absolutely no complaints. Would definitely come back here if I have any issues with my car. 10/10 More

Very good customer service and clean also fix it right the first time and on time. the first time and on time. More