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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,047 Reviews

1,047 Reviews of AutoNation Toyota Cerritos - Service Center

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October 10, 2022

We have been 3 times for the same issue and need to go back again because they ordered the wrong part. More

by Smsbutterfly8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle
Oct 17, 2022 -

AutoNation Toyota Cerritos responded

Hi, we are disappointed by your experience at AutoNation Toyota Cerritos. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (562) 802-4000. We hope to hear from you.

October 10, 2022

My service rep was very thorough in explaining what needs to be done. Very pleased with her. I went in for an oil change and tire rotations with an appointment time, but it did took a while before I got by More

by LRos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian
Oct 15, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

October 09, 2022

My waiting experience was amazing I was able to complete my how while I waited. My service agent was very helpful. More

by Stephanie Diaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayumi, Julian
Oct 14, 2022 -

AutoNation Toyota Cerritos responded

Hi Stephanie, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

October 09, 2022

My first car was a Toyota and my family bought 4 Toyotas without hesitation. I grew up 5 minutes locally from AutoNation Toyota Cerritos & I have nice experienced from this dealership. However, my four To More

by cchou8888
Recommend Dealer
Yes
Employees Worked With
Tremasi, Ali
Oct 16, 2022 -

AutoNation Toyota Cerritos responded

Hi, we regret your experience with us here but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (562) 802-4000. We hope to hear from you.

October 09, 2022

Profesional customer service gave me information about maintenance points of check up and total revision done. More

by mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bianca Medrano
Oct 14, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

October 08, 2022

Great customer service and no pressureing me in buy more then i need just getting my oil changed was a snap thanks guys More

by Robertthomas798
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hl
Oct 12, 2022 -

AutoNation Toyota Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 07, 2022

I appreciate toyota reminding me of my service and lettinh me know about an alert. The service was friendly and car was delivered on time More

by almagon97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cant remember
Oct 12, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 07, 2022

30,000 mile check-up for our 2019 RAV4. Job well done at Toyota Cerritos. More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaire
Oct 12, 2022 -

AutoNation Toyota Cerritos responded

Hi Tony, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

October 06, 2022

Cost $750 to find out they don't know what's wrong with my car. Impossible to all service department as no one ever answers. More

by trombone man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
rather not say
Oct 06, 2022 -

trombone man responded

No one responds to calls. Expensive to find out they don't know why the engine light is on. Wants to remove engine at thousands more of cost. Avalon only has 44,000 miles.

Oct 12, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

October 06, 2022

Customer service was amazing and very attentive! Our service advisor communicated with us well and our car was done quickly! More

by melissaa215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 12, 2022 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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