AutoNation Toyota Cerritos - Service Center

Scheduling the service appointment was great. When I arrived I was promptly attended. Personnel were great -- on phone and in person. When I got my car back was vehicle's interior had been wip When I arrived I was promptly attended. Personnel were great -- on phone and in person. When I got my car back was vehicle's interior had been wiped down. I was very pleasantly impressed More

Ozzy is very professional person working in this location of Cerritos he make everything mor easy for me Thanks of Cerritos he make everything mor easy for me Thanks More

I have faith that David Kwon was just having a bad day. My first first visit at Cerritos Toyota service was disappointing. David just seemed uninterested to assist me and appeared to be unwelcoming. I’ll a My first first visit at Cerritos Toyota service was disappointing. David just seemed uninterested to assist me and appeared to be unwelcoming. I’ll attempt to service my car again with a different service technician and hopefully get a different experience. More

Customer service was very helpful with everything. The where amazing with their care of the car. The where amazing with their care of the car. More

Customer service is exceptional and professional. My car was due for oil change, brake fluid, coolant replacement service and alignment. Everything was done as the advisor recommended. When my car wa My car was due for oil change, brake fluid, coolant replacement service and alignment. Everything was done as the advisor recommended. When my car was done she communicated to me that during the alignment process the technician discovered that one of my new tire was defective and had a video to show me why. I’m glad I did my alignment with Toyota since the tires I bought are new only 5 months old. This is what we call proactive not reactive and gives me a peace of mind knowing that my vehicle is in great shape. I’m glad I was able to correct the finding. Thank you Autonation Toyota of Cerritos!! More

The person who helped me unas very professional, friendly & honest. I had great great experience friendly & honest. I had great great experience More

Excellent customer service in the Service Department! Understanding the customer problems and find the Solution To Fix It Right, the First Time! Understanding the customer problems and find the Solution To Fix It Right, the First Time! More

Service is fast. Customer service is great. Problem with my car was repaired very fast. Customer service is great. Problem with my car was repaired very fast. More

Basic service took longer that they told me (2 1/2 - 3 hours) l, so I had to wait longer…not cool. When it was done and just about to drive off I noticed that the “maintenance required” notification on th hours) l, so I had to wait longer…not cool. When it was done and just about to drive off I noticed that the “maintenance required” notification on the dash display was still on (not a good feeling) which immediately made me think did you (Toyota of Cerritos) actually do the service that was promised. One of the staff had to reset the notification on my dash. I was also upsold ($150) on a wheel alignment that I probably didn’t need as It is a brand new car. I am still on the complimentary oil changes and felt like I was being ripped off for the “wheel alignment service. I just didn’t have a good feeling when I left. More

I went in for a regular oil change and inspection and Oswaldo was very helpful! They did an awesome job! Oswaldo was very helpful! They did an awesome job! More