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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,039 Reviews

1,039 Reviews of AutoNation Toyota Cerritos - Service Center

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August 13, 2022

I have taken my vehicle for brake repairs and when I received my vehicle back it was in worse condition then when I took it for service I had to take my car back twice and they keep telling something el More

by Kendracannon35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie sanchez
Aug 17, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 802-4000 to discuss what we can do to help.

August 13, 2022

My visit this week was very efficient and satisfying. The advisor, Stefanni Sanchez was very kind and straight forward informing me the actual situation with my car! and the service was completed within More

by B.Rua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefanni Sanchez
Aug 18, 2022 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

August 12, 2022

Autonation has great customer service. They kept me updated on the status of my car. Drop off and pick up were a breeze. More

by georgettem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
Aug 16, 2022 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2022

I will book my service appointment with David Kwon again. Thomas who greeted me upon entry to the service department was wonderful. More

by Happy 4Runner Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kwon kept me up to date on my 4Runner's service.
Aug 16, 2022 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 11, 2022

We recently financed a vehicle with these guys this week and we had such a great experience. Dexter was great at helping us stay within our price range and choosing the car we love. His service was fast and More

by jadeina88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Winans
Aug 15, 2022 -

AutoNation Toyota Cerritos responded

Hello, We are pleased to hear you had such a positive experience with us. We appreciate your recommendation of AutoNation Toyota Cerritos and we hope to be of service again in the future.

August 11, 2022

They are Efficient, responsible, have good communication, thet are friendly and show they care aboit my car More

by Carolina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas,
Aug 15, 2022 -

AutoNation Toyota Cerritos responded

We appreciate you taking the time to leave us a response, Carolina! Feel free to stop by if you ever need any more help.

August 11, 2022

Wow, I must say, "Friendly, Helpful, Knowledgeable and Great service! Thank you so much Miguel M.!" More

by lakita_elliott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel M.
Aug 16, 2022 -

AutoNation Toyota Cerritos responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Cerritos. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2022

We called to make an appointment to replace the brakes on a 2004 Highlander. We arrived for our Monday 7:40am appointment to be told that you would have the parts to do the job by Wednesday. So, we had to More

by kenhanson218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
can't, remember
Aug 15, 2022 -

AutoNation Toyota Cerritos responded

Hello, We appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!

August 10, 2022

Bad service they don’t know what they doing they mistake cost me 900 dollars More

by Scion1278
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul lee
Aug 14, 2022 -

AutoNation Toyota Cerritos responded

Hello, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 802-4000 to discuss what we can do to help.

August 10, 2022

It is great service for customers. I recommend and be patient and good attitude with service. Then they re happy to save ur car/SUV More

by soda90630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ow
Aug 15, 2022 -

AutoNation Toyota Cerritos responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Cerritos and we hope to be of service again in the future.

Aug 15, 2022 -

soda90630 responded

Next time take 2 hours service. Not 5 or more hours for change new brake and new update maintenance.

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