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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,039 Reviews

1,039 Reviews of AutoNation Toyota Cerritos - Service Center

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July 21, 2022

I’m a new car buyer and I must say I’m impressed with the service department. Punctual and efficient . Thank you More

by fireman90504
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jul 24, 2022 -

AutoNation Toyota Cerritos responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 21, 2022

Superb Service Superb Service Superb Service Superb Service Superb Service Superb Service Superb Service Superb Service Superb Service Superb Service More

by Saravanan_markandan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steffani
Jul 24, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 21, 2022

find another dealership, Sales people great, maintenance department sucks they are not helpful at all. More

by JLphilip98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom c. In sales was great
Jul 21, 2022 -

JLphilip98 responded

You really need to step it up in your maintenance department I will not return here for service.

July 21, 2022

Everybody was helpful, however I don’t really have a frame of reference to compare. Only leaving four stars because I was there for hours which is nobody’s fault as they clearly had a lot of cars to wor More

by Karenmarsau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont recalll
Jul 24, 2022 -

AutoNation Toyota Cerritos responded

Hello Karenmarsau, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 21, 2022

I have prepaid maintenance package. And every time I cam for the service the term is always changed. When they sold the package they said it will take care of every maintenance my car n More

by thebluemist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Advisor
Jul 24, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (562) 802-4000 -- we hope to hear from you soon.

July 21, 2022

I had my regular appointment for general maintenance which was paid off when i bought the vehicle. I pulled in at 9;15 am and was out by noon as per the time given to me. during the waiting period I More

by csbhatt2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Jul 24, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Jul 25, 2022 -

csbhatt2002 responded

thank you for your reply. Have a nice day and continue your super services. Thanks.

July 20, 2022

I left an email for the rep assigned to service my vehicle but never heard from her. Day of service, was assigned a different person who did a good job. More

by LinetteALord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna
Jul 22, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 18, 2022

It was a easy and simple experience. Thanks so much for the great customer service More

by laguna1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OZY
Jul 20, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 18, 2022

Everyone is always nice and helpful, I bought my truck in this dealership and always bring it here for every check. More

by Angel031584
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not good with names but it was a female in office, she was really helpful and friendly.
Jul 18, 2022 -

Angel031584 responded

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July 18, 2022

Very professional service clean place workers are friendly and service is prompt and detailed highly recommended More

by Annagardner30
Recommend Dealer
Yes
Employees Worked With
Ali
Jul 20, 2022 -

AutoNation Toyota Cerritos responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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