AutoNation Toyota Cerritos - Service Center

Yumi was awesome. She was knowledgeable and very respectful. She explained every detail of the suggested service and did not enforce them. She was knowledgeable and very respectful. She explained every detail of the suggested service and did not enforce them. More

I love Toyota of Cerritos, I always take my two vehicles for service and repairs. excellent service. for service and repairs. excellent service. More

Negotiated and honored a good price on the car originally. They’ve been honest and up front with regular maintenance waiting time estimates and took responsibility for and repaired minor damage in originally. They’ve been honest and up front with regular maintenance waiting time estimates and took responsibility for and repaired minor damage incurred when they were fixing a manufacturer defect. More

The last service person was great! He attended me with everything I needed in a time efficient manner and politely. He attended me with everything I needed in a time efficient manner and politely. More

I have been a customer here for many years. I have purchased and leased vehicles here on several occasions. I have been treated well during these transactions. I am not so happy with the ser I have purchased and leased vehicles here on several occasions. I have been treated well during these transactions. I am not so happy with the service department though. Recently I made a 10:00 AM appointment for an oil and filter change.. It took nearly 3 hours before this job was completed. I guess appointments don’t mean much. This is not the first time this has happened. I hope in the future this problem could be corrected! More

Michelle in service is excellent. She cares for the customers and she has as great knowledge of the business. Michelle is the best and this dealership is top notch. She cares for the customers and she has as great knowledge of the business. Michelle is the best and this dealership is top notch. More

The responses to my questions at drop off for my 5k miles service were very dismissive. I inquired about a tailgate at parts and I was pretty much talked out of it. The cashier gal had zero interest in answe service were very dismissive. I inquired about a tailgate at parts and I was pretty much talked out of it. The cashier gal had zero interest in answering a question I had about an e-mail I received. I was surprised at pick up that my car was not washed (something I’m used to from my prev car and dealership AND my daughter took her Toyota to Downey and was offered a courtesy wash during her 5k miles visit). Worst of all, I’ve e-mailed the tech twice about a picture of my battery he e-mailed me with zero context added and have yet to receive a response. I likely will not be returning even though it is as convenient as it is working at the mall. More

This dealership is very helpful and friendly to the customers. They were able to fix our car. customers. They were able to fix our car. More

Hands down best dealer I've ever been to, great customer service and all around friendly staff. service and all around friendly staff. More

First time a Toyota owner, I had some concerns with my Rav4, all my questions where answered everything went well. Rav4, all my questions where answered everything went well. More