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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,039 Reviews

1,039 Reviews of AutoNation Toyota Cerritos - Service Center

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June 27, 2022

Service was good and my car was ready when promised. I would bring to Toyota Cerritos again for service. More

by t.uva
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Nevarez
Jun 29, 2022 -

AutoNation Toyota Cerritos responded

Hi, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

June 27, 2022

Stefanie was very nice. I appreciated that she made sure that i understood charges and gave options prior to approving them. Another huge thing was communication. I receiv More

by Rachies77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefanie
Jun 29, 2022 -

AutoNation Toyota Cerritos responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2022

This toyota dealership is not very customer service oriented. In addition, the waiting area smells like grill smoke that is comimg from the nearest snack and sandwich area. More

by Michael Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name
Jun 29, 2022 -

AutoNation Toyota Cerritos responded

Hi Michael we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 802-4000 to discuss what we can do to help.

June 26, 2022

The service was great thank you thank thanks thanks thanks thanks thank you thanks thanks More

by Mrobles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Jun 27, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 25, 2022

Amanda Maldonado was our service rep and is very good at her job. She is thorough, efficient, and good with customers. We would like to request her as our rep again! All our experiences over the years at To More

by xraypih
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Maldonado
Jun 28, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Cerritos! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 25, 2022

They are very friendly, accommodating and professional. It’s clean. Service is great! Always Toyota. More

by richard_h_murphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kwon
Jun 28, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 24, 2022

I purchased my vehicle here and continue to take it there for service. With my previous Toyota I went to a different dealer. The nice thing about waiting at Autonation is their waiting room is much bigger a More

by rreed6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jairo Gonzalez
Jun 28, 2022 -

AutoNation Toyota Cerritos responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

June 24, 2022

This dealers and the people there are superb. We purchased the new Rav4 XLE last year at the end of January and they already want to buy it back!! Their service department is great! I was given a More

by Big MacGee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kwon
Jun 28, 2022 -

AutoNation Toyota Cerritos responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 24, 2022

On June 23rd, I went to get my oil change for the car and they wasted 3 and a half hour just to change the oil. I am not happy and satisfied about the service. This happens every time so I decided to change More

by Ajaypatel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mayumi Juilian
Jun 28, 2022 -

AutoNation Toyota Cerritos responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Cerritos. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (562) 802-4000 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!

Jun 29, 2022 -

Ajaypatel responded

I am disappointed with the service. I asked the lady after 2 and a half hour but the lady said that the oil is not changed yet and they didn’t finish the multi point inspection. I don’t understand why changing the oil takes 3 and a half hours.

June 23, 2022

Good timing, wife and I both needed services on our cars. quick oil change and recall took around 4 hours. More

by nelson.tovarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
office 11
Jun 26, 2022 -

AutoNation Toyota Cerritos responded

Hi Nelson, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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