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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,052 Reviews

1,052 Reviews of AutoNation Toyota Cerritos - Service Center

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May 09, 2022

I connected with very kind and professional staff that took the time to all my questions. They make service process ad pleasant experience. More

by Virgiee72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonia
May 09, 2022

I purchased my Corolla from here in 2006, and have had it serviced here many times. Friendly, efficient staff. Kept communications up to date and clear. More

by Thomas Van Winkle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nevarez
May 10, 2022 -

AutoNation Toyota Cerritos responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

May 07, 2022

The dealership seems to be missing something. Not as friendly as I would have thought. Felt loyalty there since I bought my new vehicle there and did my initial free oil changes there, but now wi More

by Mingop724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul. Ali
May 09, 2022 -

AutoNation Toyota Cerritos responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Cerritos. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (562) 802-4000 -- we hope to hear from you soon.

May 07, 2022

Needs better customer service. More attention with customer and their needs in service dept. Better communication with customer. More

by Nlrodriguez14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle.
May 09, 2022 -

AutoNation Toyota Cerritos responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (562) 802-4000. We hope to hear from you.

May 06, 2022

adviser was helpful got my car back pretty quick the food bar at dealer was great More

by lisamv1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure
May 09, 2022 -

AutoNation Toyota Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 05, 2022

I really like auto nation Cerrtios. The service department and the staff very professional. Friendly More

by lornadune02
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mayumi Julian
May 09, 2022 -

AutoNation Toyota Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

Apr 07, 2023 -

lornadune02 responded

Your welcome

May 05, 2022

Bought 2 cars here in the past, but customer service has gone way down. The made it very difficult to purchase a set of new tires and the service technician was very rude. Not sure if I want to come back to More

by mrosenquist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ali
May 09, 2022 -

AutoNation Toyota Cerritos responded

Hello, we are deeply disappointed by your experience at AutoNation Toyota Cerritos. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (562) 802-4000 to discuss what we can do to help.

May 03, 2022

Service was good. Facilities are clean. Everyone was nice and friendly. The wait time of 3hrs was A little to long. More

by elisa4477
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
May 06, 2022 -

AutoNation Toyota Cerritos responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

May 03, 2022

We are super glad we have a quality Toyota dealership to go to that is local. The customer service is very thorough and professional. Always happy to answer any questions or needs. 5 stars for us all the wa More

by 4-Runner Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kwon
May 06, 2022 -

AutoNation Toyota Cerritos responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 02, 2022

The dealership did a excellent work, with the oil change also was done in a wonderful time. Will always come back to Toyota for there work. They also had recommended some info for my next visit. More

by jocer369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nevarez
May 04, 2022 -

AutoNation Toyota Cerritos responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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