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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,035 Reviews

1,035 Reviews of AutoNation Toyota Cerritos - Service Center

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November 08, 2023

It is an excellent dealership. I love to go there; it has always been helpful, but I only have one complaint about the last diagnosis that cost me almost $2000. The diagnosis was w More

by Mina henin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Nov 11, 2023 -

AutoNation Toyota Cerritos responded

Hi Mina, thank you for taking the time to leave us feedback. Please call our General Manager at (562) 802-4000 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

November 07, 2023

Quick, easy, and friendly service. Daniel was very helpful and professional. We will be back for all our future needs. More

by laurel.visser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 10, 2023 -

AutoNation Toyota Cerritos responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 06, 2023

Service good but cost is high. Customer service were friendly and easy process to make appointment. More

by Jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasandra
Nov 08, 2023 -

AutoNation Toyota Cerritos responded

Hi Jenny, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

November 05, 2023

I came to Toyota Cerritos because I needed and Oil change. The last time I came here about 6 months ago I really liked their service. We found the same person that took care of us the last time and he More

by Edith Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oswaldo Zamora
Nov 07, 2023 -

AutoNation Toyota Cerritos responded

Hi Edith, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Cerritos and we hope to be of service again in the future.

November 05, 2023

Always great service at the dealer been there many times employees are friendly and with excellent customer service. More

by Plebe_67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Araujo
Nov 08, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 05, 2023

Good dealership. The service done on my car was good. There were no negative issues. More

by gardening1a
Workmanship
Recommend Dealer
Yes
Employees Worked With
Edmunds
Nov 08, 2023 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 03, 2023

Always had a great expierience with Service Department. But I have a little issue with the dealership. My spare Keys hasn’t arrive yet… Its been 10months. More

by rellie4571
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant Remeber
November 03, 2023

Like the new chairs, but wish there were more work stations with outlets. But great overall! More

by pm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 06, 2023 -

AutoNation Toyota Cerritos responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2023

I enjoy the service at the dealership. However, after getting my car service the check engine light was still on More

by travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca
Nov 02, 2023 -

travis responded

hello

November 02, 2023

I was quoted a price for an oil change the previous day. When I go the day after, the price increased. I had just changed my engine air filter by myself and they told me I needed a new filter. I was told it More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kassandra
Nov 05, 2023 -

AutoNation Toyota Cerritos responded

Hi Kevin, we are deeply disappointed by your experience at AutoNation Toyota Cerritos. If you are willing, please call our General Manager at (562) 802-4000 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

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