AutoNation Toyota Cerritos - Service Center

well treated by Carlos Lopez, kept us advised on all the issues with repairs. Reasons for delays,and when or vehicle would be ready. Very easy to deal with. issues with repairs. Reasons for delays,and when or vehicle would be ready. Very easy to deal with. More

I came in for the last covered warranty on my 2019 Rav4. I discovered the day of my appointment that the clip that releases the fuel door had fallen off and I could not open the fuel door. The part was no I discovered the day of my appointment that the clip that releases the fuel door had fallen off and I could not open the fuel door. The part was not in stock and I returned the next day to have the part replaced. I was surprised to be paying $280 for the basic service done. The clip was the only thing covered under warranty. I feel the cost of this service is high and will consider where my next service is done. More

Claudia is wonderful. She is very knowledgeable, courteous, and helpful. She is honest which I appreciate. I look forward to working with her again. All the people I have She is very knowledgeable, courteous, and helpful. She is honest which I appreciate. I look forward to working with her again. All the people I have dealt with at this dealership, where I bought my car, are very polite and caring. More

Simple 5k maintenance, tire rotation and inspection. Inspection came back 36 psi on all tires, TPMS showed 34 in front left and 37 on others. It came back like that, no rotation. These guys just cleared Inspection came back 36 psi on all tires, TPMS showed 34 in front left and 37 on others. It came back like that, no rotation. These guys just cleared the digital maintenance notification. I complain, they take it back, PSI shows as blank until I drive a bit and wait 10 seconds, PSI at 36/37 all around. No car wash, didn't give me a voucher at first, after they actually do a rotation, they give me 2 vouchers. I think in hope I don't leave a bad review? If you want to be able to trust that service you paid for is being performed, I suggest going to another location. More

Ali Tremasi , a care advisor, knows every detail about my Camry and therefore, knows what steps we need to do to keep it in tip-top condition! He's completely reliable! and my five-year Camry runs just like Camry and therefore, knows what steps we need to do to keep it in tip-top condition! He's completely reliable! and my five-year Camry runs just like NEW!! More

Have been happy every time I've taken my Venza there for service. Always greeted immediately and have had great care and honesty for what is needed. service. Always greeted immediately and have had great care and honesty for what is needed. More

Been getting my car serviced for the last 4 years at your dealership service was ok was never given a work sheet from service manager so never knew his name. NO one ever contacting me regarding when my car dealership service was ok was never given a work sheet from service manager so never knew his name. NO one ever contacting me regarding when my car was completed. Call at 6:30 and said it was completed 4:00. Very poor customer service!! More

Service agents are very attentive and thorough not to mention personable. I have been contacted by the service department from the dealership near my home but would rather go to Cerritos because of their mention personable. I have been contacted by the service department from the dealership near my home but would rather go to Cerritos because of their outstanding service! More

The service was Great, waiting time with appointment approximately 2 1/2 hrs, for oil change, alignment, & filter change. approximately 2 1/2 hrs, for oil change, alignment, & filter change. More

Email Communication is basic and understandable, the appointments on time,associates are open x help. appointments on time,associates are open x help. More