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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,038 Reviews

1,038 Reviews of AutoNation Toyota Cerritos - Service Center

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February 09, 2022

Customer satisfaction follows with good service advisor. Will recommend Pedro Mejia as outstanding service advisor. More

by jane.abrigo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Mejia
Feb 11, 2022 -

AutoNation Toyota Cerritos responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Toyota Cerritos. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 07, 2022

Understand service was busy but to wait for 3-4 hours is not acceptable.. there should be a way or means to improve your services. Thanks More

by chona349
Friendliness
Recommend Dealer
No
Employees Worked With
Can’t remember the names
Feb 10, 2022 -

AutoNation Toyota Cerritos responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 802-4000 to discuss what we can do to help.

February 06, 2022

This was a regular service visit scheduled with no charge as part of the plan when we bought our Camry. There was no wait getting in for our service appointment, and the car was done in not much over an hou More

by Joyce
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Nevarez
Feb 11, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 04, 2022

I really liked the service Very helpful and fast service I really liked the service Very helpful and fast service The employees are very kind Thank you More

by Marcela Osuna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Aguirre
Feb 09, 2022 -

AutoNation Toyota Cerritos responded

Hello Marcela, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 04, 2022

Our vehicle was serviced by this dealer because it was required by DMV for registration. This dealer offered a free shuttle going back home while they are working on the car, but it would be nice if you a More

by Steffanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot Name
Feb 08, 2022 -

AutoNation Toyota Cerritos responded

Hi Steffanie, thank you for taking the time to share your feedback with us. Please call our General Manager at (562) 802-4000 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

February 03, 2022

It was kind and convenient to use. I really recommend this dealer to all kind of your car issues. More

by Justin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bianca Medrano
Feb 08, 2022 -

AutoNation Toyota Cerritos responded

Hi Justin, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Cerritos and we hope to be of service again in the future.

February 02, 2022

This was my first time coming in for my 5000 mile service at Cerritos Autonation and my experience was pleasantly surprising. I did make an appointment and was seen exactly on time as my scheduled appointmen More

by Lilew565
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro
Feb 06, 2022 -

AutoNation Toyota Cerritos responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 01, 2022

great customer service, very knowledgeable great speedy service. highly recommended. will definitely come back again. More

by eduardom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Escamilla
Feb 04, 2022 -

AutoNation Toyota Cerritos responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 31, 2022

Service representative was courteous and informative. He was friendly and made it an easy process. More

by dickieleetran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Aguirre, Rogelio Rodriguez
Feb 04, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 29, 2022

We have purchased two of our cars from this location. Excellent customer service. The associates are very helpful and friendly. We have also received excellent customer service from our service advisor, More

by micheleiii1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adolfo Frias- Service Department
Feb 01, 2022 -

AutoNation Toyota Cerritos responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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