We went to the dealership because we received a letter from Toyota saying that they'd "analyzed our vehicle lease" and "determined we may be able to lease a new Toyota Prius for a lower payment than we were making" and we "may not need to take any money out of pocket." We were not in the market for a new car, but since we'd had our Prius 3.5 years (of a 5 year lease), my husband wanted to check it out. I was very skeptical.
We knew we wanted another Prius, so we test-drove one with salesman Cory Sharkin, who had greeted us at the door. I'm sure we were an 'easy sale', as we knew all about the Prius and knew what we wanted.
Back in the dealership, Cory showed us an offer, which we declined. He went away and came back with another offer, which we again declined. We did not especially need a new vehicle; we were there for the deal offered in the letter which Toyota sent us. When we declined the second offer, Cory very politely said he understood and would go get us our keys (which they had taken from us to look at our Prius in trade).
It seemed to take a bit long, and I suspected Cory was working with his manager one last time to get us the deal we wanted. Sure enough, he came back with his manager, who showed us the exact offer we had come in for. I couldn't believe it.
Mind you, we are long-time Ft Myers Toyota customers. We have bought at least 5 cars there that we can remember, possibly more, as we drive Toyotas exclusively and have lived in FM since the late '80s. Well, we left the dealership driving a brand-new 2011 Toyota Prius with no money down and with the exact same payment we had on the previous lease, only this was a purchase rather than a lease. How you beat a deal like that, I don't know.
Although the transaction took quite a bit of time, and we had to wait around to meet with the financing manager (I guess they were doing pretty good business!) every single employee in the dealership was friendly, courteous and respectful. The finance manager even remembered us from past transactions. I really don't know how you could expect a better new car buying experience. Over the years Toyota seems to have striven to provide better and better customer service; they really do seem to take it seriously. While so many companies these days claim to be all about customer service and satisfaction, and yet fail to provide (Comcast comes to mind immediately), Toyota actually delivers. Kudos to them!