AutoNation Toyota Fort Myers

Scott was very helpful, and he and Rigo, made the process go very smoothly indeed! go very smoothly indeed! More

My service advisor Maria is amazing! I went to service the car for an oil change and it was pleasant experience. I went to service the car for an oil change and it was pleasant experience. More

Brought our Highlander hybrid in for 20K service. Service Advisor Jordan was polite and provided an estimated wait time. He also informed me of the recall and asked if we wanted to have that taken ca Service Advisor Jordan was polite and provided an estimated wait time. He also informed me of the recall and asked if we wanted to have that taken care of along with the 20K service. Delined the recall work because of the extra time it would take. Wait time was a little longer than the estimate, but not unreasonable. We would use this dealership again, if we need our vehicle serviced while on vacation. More

Really disappointed in the quality of the service. The tech left grease marks at multiple locations both inside and outside of the car. Additionally, the dealership mentioned mentioned my car would be The tech left grease marks at multiple locations both inside and outside of the car. Additionally, the dealership mentioned mentioned my car would be getting washed, it definitely was not, there was still a film of dust all over the car. It's a shame the tech was so careless with how dirty the car was left and soured the overall experience, because the Service Advisor Camila was very friendly and helpful. More

Our son purchased a used vehicle from AutoNation Toyota on February 1st. During the finance process, we were very clear that we did not want to add any additional products or increase the monthly payment. on February 1st. During the finance process, we were very clear that we did not want to add any additional products or increase the monthly payment. However, after reviewing the contract at home, we discovered that GAP coverage and a service plan had still been included — structured in a way that kept the payment the same but extended the term. We immediately emailed the finance representative to cancel those add-ons and correct the contract. We were told to send the request once we received the paperwork, which we did. To date, we have not received any response or confirmation that this has been corrected. Additionally, we brought the vehicle back just four days after purchase to have a bumper issue repaired — something that was discussed at the time of sale. The car has now been in the body shop for nearly three weeks. We have received only two brief updates. When contacting the service department to ask about the delay and whether any type of accommodation or compensation could be considered (since we are under contract for a vehicle our son does not have), we were met with an unhelpful and dismissive response. We were told it was not their responsibility and were given phone numbers for sales managers whose voicemail boxes do not even allow a full message to be left. This has been our first experience purchasing from this dealership, and unfortunately it has been extremely disappointing. We expected transparency, communication, and professionalism. Instead, we have experienced poor follow-up, lack of accountability, and minimal customer support. We are hopeful that someone in management will address these concerns promptly. At this point, we are considering filing a complaint with the Better Business Bureau, as we feel we have exhausted our attempts to resolve this directly. More

Lie Cheat and Steal. Worst buying experience EVER. Complete misrepresentation through the entire process and after the sale. Worst buying experience EVER. Complete misrepresentation through the entire process and after the sale. More

I have been using this dealership for five years -- first for service on my Toyota Sienna. Then I purchased a new Prius from AutoNation and hand an outstanding experience (be sure and ask for Dom Paez!). Now for service on my Toyota Sienna. Then I purchased a new Prius from AutoNation and hand an outstanding experience (be sure and ask for Dom Paez!). Now I just took my Prius in for its first well-baby visit, and the service rep who helped me, Daniel, was absolutely awesome. More

Excellent customer service and communication and extremely quick and easy sale. Could not have asked for better sales process. extremely quick and easy sale. Could not have asked for better sales process. More

Easy to work with great deal it was a pleasure to buy a Toyota 4runner Toyota 4runner More

Excellent customer service and great store environment They make the purchase or service very simple They make the purchase or service very simple More