AutoNation Toyota Fort Myers

I had an amazing experience with my salesman, I would highly recommend. 10/10. On the other hand, I did not have a good experience with my finance man. He kept trying to add additional items in my sale t highly recommend. 10/10. On the other hand, I did not have a good experience with my finance man. He kept trying to add additional items in my sale that I did not want- like additional packages/warranties. Make sure you check your numbers before you sign! Then once I signed and asked when I could pick up the vehicle, they told me it hadn’t arrived yet (even though I had the voicemail still from my salesman saying it had)- finance was just playing games because the vehicle was there. Great experience with sales, not so good when it comes to financing. At this moment I’m not sure if I’d purchase another vehicle from them if that’s how financing is going to be. If this financing issue wasn’t a thing I’d give them 5 stars but because of it, I’d go with 3. More

From the minute I walked in the first time I purchased a car, I knew I would be back and now I purchased my second car. I wouldn't go anywhere else they put me first and my needs. car, I knew I would be back and now I purchased my second car. I wouldn't go anywhere else they put me first and my needs. More

Service after the sale needs improvement. Scheduled service appointments for simple oil changes should not take two hours. I recently arrived, on time, for an appointment and I was told i Scheduled service appointments for simple oil changes should not take two hours. I recently arrived, on time, for an appointment and I was told it would be at least three hours. I rescheduled for a later date. I arrived, checked in , and after 75 minutes, found out my car was still sitting in the same place. I asked for the service manager, who thankfully responded to the matter immediately. 45 minutes later he came to tell me the car servicing was done. If I had not gone back out to check on the car, I wonder how long it would have been before somebody finally noticed nothing was being done. I've never experienced such terrible, slow service at any other dealership. More

Mi have purchased cars from Toyota in Fort Myers for many years. So when my car was totalled in Hurricane Ian and I needed to purchase another car that I would go to Autonation in Fort Myers to locate anothe years. So when my car was totalled in Hurricane Ian and I needed to purchase another car that I would go to Autonation in Fort Myers to locate another car. My Salesman was Joe Saint Cyrin . He was amazing!! He is very knowledgeable, professional and courteous and customer friendly. He went out of his way to locate the car I wanted and he was able to find it . He had it shipped from Texas. It was not easy to find the car I wanted. So he made whst could have been an unpleasant experience pleasant. I would purchase another car from him in a heartbeat. I have the car I was looking for and am enjoying it. Thank you Toyota and Joe!! More

Dave was very professional and listened to my concerns. He shared the process for having my air filter changed and let me know there would be a light scent to the product, not floral. He also reminded me He shared the process for having my air filter changed and let me know there would be a light scent to the product, not floral. He also reminded me when my next appointment was. More

They are very professional and courteous really respectfully they give us marvelous service i really appreciated that i had a great experience with all of them i am going to recommend family and fr respectfully they give us marvelous service i really appreciated that i had a great experience with all of them i am going to recommend family and friends thank you for your understanding More

Donovan and Nick we're great in getting us checked in on a very busy day. Donovan kept us informed at every step. a very busy day. Donovan kept us informed at every step. More

The service center was overflowing with vehicles. But, the customer service and care I was given by my servic advisor Shelley was PHENOMENAL!! But, the customer service and care I was given by my servic advisor Shelley was PHENOMENAL!! More

When I arrived for my 3:00 appointment I was told that this Toyota dealership doesn't work on Lexus often and that I should go to a Lexus dealership in the future. I then was told that after waiting over this Toyota dealership doesn't work on Lexus often and that I should go to a Lexus dealership in the future. I then was told that after waiting over an hour that most of the mechanics had gone home for the day and it would be a long wait if they could even get to my car. I needed 3 or 4 things looked at ...the most important being that the gas tank fuel door wouldn't open and needed a new spring to open it. I wasn't about to leave without that since I was traveling the next day for Thanksgiving to see family. The Toyota rep Donald saved the day by personally going back and making sure someone fixed that problem. I did have to leave without having any other work done. The call center dropped the ball by even making the appointment with the specifics I had given them and by making it late in the day. If it hadn't been for Donald I would have been home alone on Thanksgiving. I highly commend him for outstanding customer service, but I would not recommend this dealership for auto service. More