AutoNation Toyota Fort Myers

I bought a 2022 Tacoma last month. It took a few weeks before it arrived, but I didn't mind. My sales rep. was Tina Marie and she was awesome. She stayed in contact with me during the It took a few weeks before it arrived, but I didn't mind. My sales rep. was Tina Marie and she was awesome. She stayed in contact with me during the whole process and answered all my questions. 8-18-22- I am adding to my review. I don't know who dropped the ball, but I just recently found out that the financing for my truck did not go as it was supposed to. I sent in a Dealer Funding Request form to AutoNation to fill out and send to my bank (USAA) for financing. The Dealer Funding Request form was never filled out and sent to USAA. But it was actually my fault for trusting in AutoNation to get the paperwork right. I will be changing my 5 stars to 2 stars, because these people have cost me "more" money. More

This AutoNation Toyota in Fort Myers, Fl dealership was awful. We have gone to them every single time to have our brand new Toyota oil changed and checked up since we purchased it at your dealership but I' awful. We have gone to them every single time to have our brand new Toyota oil changed and checked up since we purchased it at your dealership but I'm telling you now we will never ever go back again ever, after the way we were treated. Three hours for an oil change, and no one cared except the trainee Donovan but his hands were tied . We came there at a regular time, actually 15 minutes ahead of time at 9 AM. We had a 915 appointment. There were 12 cars in line and four lines total in front of us. The consultant, Sylvester Jennings , who was assigned to us when we got there, never told us anything except at 9:30 when his assistant called me to his office. He tried to sell me on balancing the tires; he didn't care about anything else. I asked when the car would be done and he said oh maybe an hour and a half it would get in.My wife came with and had surgery two days earlier on her knee and I told that to Sylvester but he didn't care .All I wanted was the oil changed in the car when we made the appointment online for our 2019 Highlander which had only had 26,000 miles on it yet he insisted on rotating and balancing the tires. ( which is an extra charge). He had a new trainee ,Donovan , working for him who was very nice. Finally after 2 1/2 hours of waiting I went into the consultants, Sylvester's office and asked him and he said they were finishing up paperwork. This was at 1130 AM . I then went to the paperwork desk and ask the secretaries if they have my paperwork they said no so that was a lie.The trainee, Donovan, came out at 11:30, and he was very nice and told us that it would take a while but they're finishing up the paperwork which is what the original consultant,Sylvester told us which was a lie then also. At 11:51 AM they told us the car was done but they're waiting for the paperwork. They gave me the keys at 11:55 but Donovan was nice enough to offer to go out to get it and bring it around because he saw my wife could not walk from sitting in a chair for three hours .We went outside and sat down and he brought the car 7 minutes later. The other customers were saying the same thing and there were at least 25 - 30 people in the waiting room at all times even sitting outside because they had no room!. One gentleman told me he's been fighting with the service manager for 2 1/2 hours but he's gotten nowhere. They had also been there for hours for an oil change. We, and our family, will never ever go to AutoNation Toyota Fort Myers, Fl again for anything else or recommend them because of the way we, and others, were treated .Our experiences before this oil change were no better . We give them a minus zero star rating. Unfortunately, they have a monopoly in Fort Myers for Toyota and you have to go to Naples or out of town to get service on your Toyota. With all that said, we are finished with AutoNation Toyota Fort Myers,Fl. Chevy has never ever treated their customers like this and we will certainly go back to them . Good luck with your dealership AutoNation. It certainly needs to be reorganized and your act cleaned up. How do you all sleep at night?. More

Great service looking forward to next visit . In and out no longer than 45 minutes In and out no longer than 45 minutes More

Personnel pleasant and helpful, facility always clean, and car maintenance completed as explained by service manager Mike. and car maintenance completed as explained by service manager Mike. More

The Sales Consultant Wes Cattanach was highly professional, responsive to all questions from the sales process through the delivery of the car. He made himself available at all times which allowe professional, responsive to all questions from the sales process through the delivery of the car. He made himself available at all times which allowed me to be more relaxed during the purchasing of my new car. Wes was recommended to me by a friend and I will recommend him to others. More

In as scheduled and everything explained well. Waiting area was fine. Took a bit but knew I was there for 3+ hours. Waiting area was fine. Took a bit but knew I was there for 3+ hours. More

Michelle Branch at Maintenance Department is always pleasant and accomodating.she answered all my questions regarding my car...didn't really have to wait long. My only suggestion is maybe you add som pleasant and accomodating.she answered all my questions regarding my car...didn't really have to wait long. My only suggestion is maybe you add something better on your coffee table like litlle snacks/ popcorn or maybe a little bottled water ( like Honda and BMV.) coz' peolpe wait for hours sometimes..your coffee taste awful, seems like machine has not been clean or wash...(just being honest) Had to cross the street to buy starbucks coffee after tasting yours... More

My wife set the appointment for a oil change, and when I got there at 7:45am there were cars 4/5 deep in every lane and I got in and out in less than an hour. They are very efficient,professional and not pu got there at 7:45am there were cars 4/5 deep in every lane and I got in and out in less than an hour. They are very efficient,professional and not pushy on service advice. Anthony is my go to from now on. More

Great overall experience, took a little time to get the car but that's the world we live in. car but that's the world we live in. More

I had a great feeling walking into this dealership. I worked with Peter and he was fantastic. Nice and informative. Thank you Peter! I worked with Peter and he was fantastic. Nice and informative. Thank you Peter! More