AutoNation Toyota Fort Myers

The service department at Fort Myers AutoNation Toyota is the best I have ever encountered thank you to the service manager TOM thank you to NICK. my service advisor and thank you to MIKE my technician who a the best I have ever encountered thank you to the service manager TOM thank you to NICK. my service advisor and thank you to MIKE my technician who always takes great care of my car and somehow has enough patience to answer all of my questions and concerns he and NICK. are two of the best Service professionals I have ever meet, thank you!! More

I bought my Mini from out of state, and AutoNation Fort Myers was nothing but courteous. Love the car, thank you! Myers was nothing but courteous. Love the car, thank you! More

They are wonderful I would recommend buying a car from them or getting service done there them or getting service done there More

AutoNation Toyota Fort Myers service team needs a more streamlined check-in process and more effortless appointment setup. I made an appointment online a few months ago for service and for some reason my streamlined check-in process and more effortless appointment setup. I made an appointment online a few months ago for service and for some reason my appointment was not sticking. I called to make an appointment, but when I showed up to my appointment it did not show up either. This month 08/2022, I tried to make an appointment online and this time I emailed a service advisor to verify if my appointment showed up in their system. This 08/2022, it did, but I had to confirm a couple of times with the service advisor. It would be better if AutoNation Toyota Fort Myers contact customers via text or call to confirm appointments. Don't leave it to customers. The other Toyota dealer I go to got their appointment squared away. When I make an appointment online it also shows how much I am supposed to pay. It's not a surprise. They are very transparent. That other Toyota dealership calls me to verify our appointment. I feel that after AutoNation Toyota Fort Myers sells you a vehicle customer service after the sale goes down the drain. The service advisor I emailed and talked to was not present at 6:45 a.m. for my 7:00 a.m. appointment. Maybe she was off that day or that morning. Someone else assisted me to check me in. More

Takes too long to check in if someone is picking you up they have too wait just to drop off car outside guy should be able to check in if just scheduled milage service they have too wait just to drop off car outside guy should be able to check in if just scheduled milage service More

Everything was excellent from the buying process to selling the extra warranty to even after I bought it and I was in the car with the keys I noticed a couple dings and the sales person offered to try selling the extra warranty to even after I bought it and I was in the car with the keys I noticed a couple dings and the sales person offered to try to buff them out the next day More

This AutoNation Toyota in Fort Myers, Fl dealership was awful. We have gone to them every single time to have our brand new Toyota oil changed and checked up since we purchased it at your dealership but I' awful. We have gone to them every single time to have our brand new Toyota oil changed and checked up since we purchased it at your dealership but I'm telling you now we will never ever go back again ever, after the way we were treated. Three hours for an oil change, and no one cared except the trainee Donovan but his hands were tied . We came there at a regular time, actually 15 minutes ahead of time at 9 AM. We had a 915 appointment. There were 12 cars in line and four lines total in front of us. The consultant, Sylvester Jennings , who was assigned to us when we got there, never told us anything except at 9:30 when his assistant called me to his office. He tried to sell me on balancing the tires; he didn't care about anything else. I asked when the car would be done and he said oh maybe an hour and a half it would get in.My wife came with and had surgery two days earlier on her knee and I told that to Sylvester but he didn't care .All I wanted was the oil changed in the car when we made the appointment online for our 2019 Highlander which had only had 26,000 miles on it yet he insisted on rotating and balancing the tires. ( which is an extra charge). He had a new trainee ,Donovan , working for him who was very nice. Finally after 2 1/2 hours of waiting I went into the consultants, Sylvester's office and asked him and he said they were finishing up paperwork. This was at 1130 AM . I then went to the paperwork desk and ask the secretaries if they have my paperwork they said no so that was a lie.The trainee, Donovan, came out at 11:30, and he was very nice and told us that it would take a while but they're finishing up the paperwork which is what the original consultant,Sylvester told us which was a lie then also. At 11:51 AM they told us the car was done but they're waiting for the paperwork. They gave me the keys at 11:55 but Donovan was nice enough to offer to go out to get it and bring it around because he saw my wife could not walk from sitting in a chair for three hours .We went outside and sat down and he brought the car 7 minutes later. The other customers were saying the same thing and there were at least 25 - 30 people in the waiting room at all times even sitting outside because they had no room!. One gentleman told me he's been fighting with the service manager for 2 1/2 hours but he's gotten nowhere. They had also been there for hours for an oil change. We, and our family, will never ever go to AutoNation Toyota Fort Myers, Fl again for anything else or recommend them because of the way we, and others, were treated .Our experiences before this oil change were no better . We give them a minus zero star rating. Unfortunately, they have a monopoly in Fort Myers for Toyota and you have to go to Naples or out of town to get service on your Toyota. With all that said, we are finished with AutoNation Toyota Fort Myers,Fl. Chevy has never ever treated their customers like this and we will certainly go back to them . Good luck with your dealership AutoNation. It certainly needs to be reorganized and your act cleaned up. How do you all sleep at night?. More

I bought a 2022 Tacoma last month. It took a few weeks before it arrived, but I didn't mind. My sales rep. was Tina Marie and she was awesome. She stayed in contact with me during the It took a few weeks before it arrived, but I didn't mind. My sales rep. was Tina Marie and she was awesome. She stayed in contact with me during the whole process and answered all my questions. 8-18-22- I am adding to my review. I don't know who dropped the ball, but I just recently found out that the financing for my truck did not go as it was supposed to. I sent in a Dealer Funding Request form to AutoNation to fill out and send to my bank (USAA) for financing. The Dealer Funding Request form was never filled out and sent to USAA. But it was actually my fault for trusting in AutoNation to get the paperwork right. I will be changing my 5 stars to 2 stars, because these people have cost me "more" money. More

Awesome, great customer service, and I will be back to buy more car for my daughter.....🔥🔥🔥 buy more car for my daughter.....🔥🔥🔥 More

Michale was our sales team member, he really helped me pick out the car I wanted and helped us with everything that we needed in order to get into the car and out of the lot with a brand new 2022 Camry LE pick out the car I wanted and helped us with everything that we needed in order to get into the car and out of the lot with a brand new 2022 Camry LE. The car is amazing in so many different ways. What I love about Michael is he takes his time to show you everything on the car inside the car how everything works. Gives details on just about everything he even help me setup my Bluetooth in the car. Michale was a great help. So was Toyota. Thank you guys for everything. More