AutoNation Toyota Fort Myers

Mark Trillas is always a pleasure to work with! He is super attentive, always ahead of the game, courteous and knowledgeable! I highly recommend him He is super attentive, always ahead of the game, courteous and knowledgeable! I highly recommend him More

Terrible service ( Michael Pinot was a real jerk) Terrible dealership too. The services on the phone and in person are terrible, so is the quality of the cars. My car, a 2018 Toyota Camry with only 1 Terrible dealership too. The services on the phone and in person are terrible, so is the quality of the cars. My car, a 2018 Toyota Camry with only 11500 miles on it, had already 3 recalls. The headquarters kept on delaying the remedy of the issues. I had to drive that car in the uncertainty of crashing anytime for almost 1 year, as the recalls were quite serious. When, the service department finally fixed the issues yesterday( I hope they did!..) changed the oil and rotate the tires at my request, they did not even wash or disinfect the car. Very poor customer service. My next car will certainly not be a Toyota anymore....and I will not recommend Toyota to my family nor my friends. The only person who was great in the whole dealership was Harry the courtesy van driver.. What a great guy. I wonder how he is putting up with this kind of toxic environment!.... More

Excelente, el trato respetuoso de los trabajadores y el conocimiento me brindan seguridad de lo que se hace, yo me entrevisto con el Sr Orlando Quiñones es bilingüe y tiene la virtud de que explicar detall conocimiento me brindan seguridad de lo que se hace, yo me entrevisto con el Sr Orlando Quiñones es bilingüe y tiene la virtud de que explicar detalladamente las dudas que tengo sobre el vehiculo More

The front of the house doesn't greet you when you come in. Not a hello, how are you, nothing... For spending what we did on a vehicle and service plan, you would think there would be more customer-oriente in. Not a hello, how are you, nothing... For spending what we did on a vehicle and service plan, you would think there would be more customer-oriented service. Got my vehicle back from an oil change and tire rotation after 2 hours. Grease was all over the door and inside the vehicle on the arm rest. Didn't vacuum out or even wipe down grease spots. Which most oil change places will do. At least a quick wipe down. Now I have a nice ding in the door too, which would be impossible to prove and the dealer would most likely deny. So I didn't even mention it. I wish we wouldn't have spent so much on a warranty with Autonation. Customer care is low. Seems like all they care about is selling a vehicle. For what we spent, we should have gone with a luxury brand. They at least make you feel welcome and take care of your vehicle with pride. More

The service people were friendly and answered all my questions. I brought the car in for an oil change and check up as part of my Toyota care service plan so service was free. questions. I brought the car in for an oil change and check up as part of my Toyota care service plan so service was free. More

Service rep was very knowledgable as to the work that needed to be done. Parts had to be ordered. Wrong part was delivered but correct one got there the next day. needed to be done. Parts had to be ordered. Wrong part was delivered but correct one got there the next day. More

Car was serviced very quickly and professionally! Very pleased with the outcome! Thank you much! Very pleased with the outcome! Thank you much! More

Dealership booked a appointment for a oil change at 8:15 AM didn't get it back till 12:00 PM. 4 hours for a oil change that won't happen again! AM didn't get it back till 12:00 PM. 4 hours for a oil change that won't happen again! More

Brizzy is a top notch service technician. She is knowledgeable, professional, and explains the work being done in a clear manner! I always request her when making my appointments. She is knowledgeable, professional, and explains the work being done in a clear manner! I always request her when making my appointments. More

Service tech addressed my requests. Got oil change and recall addressed. But I wanted 4 new Michelin tires. He researched the tire I wanted and reported that there was only one such tir Got oil change and recall addressed. But I wanted 4 new Michelin tires. He researched the tire I wanted and reported that there was only one such tire for sale in the entire country! Astounding effort! Guess I won’t be getting Michelin tires this time. Back to Consumer Reports for the second best tire. More