AutoNation Toyota Fort Myers - Service Center

2 days in a row I called and was told hold was longer than 2 minutes but I would not lose my place in the queue if I left a message and someone would return my call shortly. No one ever returned call. Ha than 2 minutes but I would not lose my place in the queue if I left a message and someone would return my call shortly. No one ever returned call. Had to leave car at Toyota and get a rental car for 3 weeks because they didn't have a battery! Crazy. They should have gone to an auto supply store and got one rather than make customer wait that long. More

Took my Tundra in for an oil change. Was told the approximate wait time and the truck was finished ahead of schedule. Nick did a great job getting me in and out and back on the road quickly. Thank approximate wait time and the truck was finished ahead of schedule. Nick did a great job getting me in and out and back on the road quickly. Thank you. More

John colon and his team are amazing! They all worked together to give me the exact car I wanted and trade in my Mercedes. fadhi in sales was quick and efficient. Hank did a great job customizing my addi together to give me the exact car I wanted and trade in my Mercedes. fadhi in sales was quick and efficient. Hank did a great job customizing my additional options in finance to fit my driving habits. Thank you Toyota Ft Myers! More

Celiac2 Camry Highlander my husband 2 RAV4As you can Celiac 2 Camry Highlander my husband 2 RAV4 As you can see I’m a loyal fan! I think you owe me a free car Celiac 2 Camry Highlander my husband 2 RAV4 As you can see I’m a loyal fan! I think you owe me a free car More

The service took way to long. The service advisor said it would take 1:30 to complete But it really took 3 Hours to complete. One additional problem. Why did the Service advisor called me saying my batter would take 1:30 to complete But it really took 3 Hours to complete. One additional problem. Why did the Service advisor called me saying my battery didn’t pass the test and should be replaced while the service tech paper shows the battery was ok ? More

I like Auto Nation Toyota for Toyota service on my vehicles. However, I had purchased tires from them with a road hazard warranty. Since we had a flat tire and rode in to the dealership on the spare, vehicles. However, I had purchased tires from them with a road hazard warranty. Since we had a flat tire and rode in to the dealership on the spare, I thought that they would try to get to it right away. We had to drop the tire off for repair or replacement and bring the car back the next day for mounting and balancing. The dealership is not conveniently located near my residence. A lot of time and effort to get a tire replaced. For tires I will go to one of the tire stores near my house. More

Bought a new vehicle and they added all kinds of extra stuff to the price. So a $30,995.00 ended up being over $38,000. And was bold faced lied to about price of warranty. Very disappointed with the servi stuff to the price. So a $30,995.00 ended up being over $38,000. And was bold faced lied to about price of warranty. Very disappointed with the service. Happy with my vehicle but they definitely need major improvement in the customer service department. When did being dishonest become the norm??!! More

If it could be more difficult to make a service appointment, I can't imagine it. Arrived early for appointment, sat and waited until service writer called me to a desk. Here for a synthetic oil c appointment, I can't imagine it. Arrived early for appointment, sat and waited until service writer called me to a desk. Here for a synthetic oil change. I mentioned the badly cracked dash on our Solara, yes it's out of warranty but it has less than 24,000 miles, kept in a climate controlled garage. Almost everything is in excellent condition except the dash which deteriorated in the last year. Perhaps a recommendation or a cost estimate to replace the dash would have been nice? An hour and a quarter later the oil change was done and I was on my way. When I filed the paperwork at home, I noticed that it doesn't mention the use of synthetic oil, and includes a list of items that I declined including "tire replacement". I did decline tire rotation at the beginning, but never heard about the rest of what I declined until I read the Invoice. We will take our baby elsewhere. More

Excellent service. The only négative point is the waiting Time on phone when we call for an appointment. Too long .Need to improve fast Time on phone when we call for an appointment. Too long .Need to improve fast More