AutoNation Toyota Hayward

Fast service and done at a good time and let us know when car was ready car was ready More

Huge selection of cars and SUVs. I chose a Grand Highlander Hybrid 4-wheel drive. Test drive went very well. Features explained. Very simple, no haggling purchase and trade in. I chose a Grand Highlander Hybrid 4-wheel drive. Test drive went very well. Features explained. Very simple, no haggling purchase and trade in. I'm a very happy customer. No buyer's remorse. More

This is like the fourth time I had no choice to come to the hayward autonation car service and yet again not a great service. I usually go to the one in Oakland. One Toyota of Oakland. They are way more or the hayward autonation car service and yet again not a great service. I usually go to the one in Oakland. One Toyota of Oakland. They are way more organized there when it comes to pulling up and having someone greet you right away. The set up is better for "walk-ins" and people with appointments. At Autonation hayward you just drive up and hope someone comes to you in a timely manner. Every single time I've been here with an appointment it takes up to 20 minutes to even get seen/checked in. There is no system and they just go to anyone. But, I recently had no choice to go here again on 1-7-26 and I came in for routine maintenance for my Rav4 2022. The salesperson upsold me on some stuff I assumed I needed per his recommendation and later realized I did not need it. He recommended I get Ethanol Corrosion inhibitor and proform engine crankcase fuel system cleaning. While I waited I did some quick research and realized I did not need those services. I went and spoke with the salesperson and he said "it was too late to remove it" I asked if he was sure that they didn't start work he said yes. But, he didn't even radio anyone or really try to confirm whether they started working on my vehicle or not. He just said twice he assumes they did already. I also noticed that there was a charge for something I didn't even ask for nor did he mention it. It was for windshield wiper fluid. He said he was going to remove it from the bill and I quote "it's only a $3 charge" Um, okay, I still didn't need nor want it. Needless to say, he did NOT remove it from the bill and I was charged for it. Knowing my car is only 3 years old and in good condition I'm not sure why he even recommended something he knew I didn't need. It was $181 so it's not like it was a small priced service. I paid the price and did not want to argue because I should have rejected and did my research before I agreed but, I do not feel like he was willing to try and help me out and cancel the work he knew I did not need.Now, my car squeaks when I back up. Something that didn't happen before I even took my car in. No customer service and overall they just try and get your money. This is the last time I will be coming here. Do yourself a favor and go to One Toyota of Oakland or somewhere else besides here. More

I live in Texas, I needed an oil change. I drive from Fresno to Hayward. It was the Closest Aston Nation. They were excellent. I drive from Fresno to Hayward. It was the Closest Aston Nation. They were excellent. More

Check in for my service appointment was quick and easy. I had booked my appointment online for an oil change, but then later I had to change the appointment date over the phone. After my check in, the Serv I had booked my appointment online for an oil change, but then later I had to change the appointment date over the phone. After my check in, the Service Advisor informed me that my car had a manufacturer safety recall—free or charge—which could be done simultaneously in the same visit as the scheduled oil change. The service process was explained clearly and thoroughly. I am so glad to be choosing Hayward AutoNation for my 2020 RAV4. More

I recently brought my Toyota Tacoma in for its 10,000-mile service and had a great experience. Ray took excellent care of everything from start to finish. He was professional, knowledgeable, and k 10,000-mile service and had a great experience. Ray took excellent care of everything from start to finish. He was professional, knowledgeable, and kept me informed throughout the process. The service was completed on time, everything was explained clearly, and the whole visit was smooth and stress-free. It’s refreshing to work with someone who genuinely cares about customer service. Highly recommend asking for Ray if you’re bringing your vehicle in. More

Great customer service, especially sales man Johnny Tavares and finance and all staff, there so helpful Tavares and finance and all staff, there so helpful More

Excellent service. Staff was very helpful and attentive. Car was ready for my visit and dealer ready to answer my questions. No pressure sales process and they gave me Staff was very helpful and attentive. Car was ready for my visit and dealer ready to answer my questions. No pressure sales process and they gave me ample time to look over the car by myself. More

The behavior of the employees was excellent. They explained all the purchasing and transaction topics with respect and kindness. They explained all the purchasing and transaction topics with respect and kindness. More