AutoNation Toyota Hayward

CARLOS IS THE SUPERSTAR! I’m not going to take all my whips for servicing over to Toyota Autonation in Hayward. They really took care of me even though there were multiple cu I’m not going to take all my whips for servicing over to Toyota Autonation in Hayward. They really took care of me even though there were multiple customers there to handle as well. Their break room makes some delicious hot chocolate. Overall, thìs is my favorite Dealership! Gonna take my Lexus here! More

Excellent service friendly and very knowledgeable team also my vehicle was well taking care and protected at the moment I have nothing negative to say but thank you!!!! also my vehicle was well taking care and protected at the moment I have nothing negative to say but thank you!!!! More

I went in for service on my SUV and would like to leave a positive comment about the agent Heidi. This is the second time she has assisted us, and I truly appreciate her honest and professional attitude. She positive comment about the agent Heidi. This is the second time she has assisted us, and I truly appreciate her honest and professional attitude. She explains her recommendations in detail and is very helpful, especially for someone like me who is not an expert in vehicles. I would also like to share a positive comment about the dealership overall. I have been a customer for many years and have never had any complaints. They always assist me in a timely manner, and I am very satisfied with their service and attention. More

Our experience at this dealership was disappointing. We were there from about 10:00 AM until 5:00 PM, which felt unnecessarily long. The finance portion of the process was stressful. The finance repr We were there from about 10:00 AM until 5:00 PM, which felt unnecessarily long. The finance portion of the process was stressful. The finance representative did not initially provide copies of the loan paperwork. I also felt pressured to accept warranties that I did not intend to purchase. A manager later explained that the warranties could be canceled two to three weeks later, after the bill was received, by contacting him via email. I also requested business cards for follow-up purposes, but none were provided, with the explanation that business cards were expensive. I recommend that future customers carefully review all documents and ask for copies and ask somebody else for help. More

"I recently took my car to Hayward Auto Nation for some repairs, and I can't say enough good things about the experience. Sammy, my agent, was an absolute rockstar. He assisted with everything and kept me repairs, and I can't say enough good things about the experience. Sammy, my agent, was an absolute rockstar. He assisted with everything and kept me in the loop the whole way through. Not only did they handle my visor and drivetrain repairs seamlessly under my insurance, but they also arranged a rental car for me and finished the job even faster than I expected. Absolutely stellar service—highly recommended!" More

Fast service and done at a good time and let us know when car was ready car was ready More

Hayward Toyota sales parts dpto, the employee , I believe his name is Juan or Jesus Spanish guy very respectful y very helpful , excellent customer service , hope other companies hire employees like him , T his name is Juan or Jesus Spanish guy very respectful y very helpful , excellent customer service , hope other companies hire employees like him , Thanks a lot and give him 20 stars More

Huge selection of cars and SUVs. I chose a Grand Highlander Hybrid 4-wheel drive. Test drive went very well. Features explained. Very simple, no haggling purchase and trade in. I chose a Grand Highlander Hybrid 4-wheel drive. Test drive went very well. Features explained. Very simple, no haggling purchase and trade in. I'm a very happy customer. No buyer's remorse. More

This is like the fourth time I had no choice to come to the hayward autonation car service and yet again not a great service. I usually go to the one in Oakland. One Toyota of Oakland. They are way more or the hayward autonation car service and yet again not a great service. I usually go to the one in Oakland. One Toyota of Oakland. They are way more organized there when it comes to pulling up and having someone greet you right away. The set up is better for "walk-ins" and people with appointments. At Autonation hayward you just drive up and hope someone comes to you in a timely manner. Every single time I've been here with an appointment it takes up to 20 minutes to even get seen/checked in. There is no system and they just go to anyone. But, I recently had no choice to go here again on 1-7-26 and I came in for routine maintenance for my Rav4 2022. The salesperson upsold me on some stuff I assumed I needed per his recommendation and later realized I did not need it. He recommended I get Ethanol Corrosion inhibitor and proform engine crankcase fuel system cleaning. While I waited I did some quick research and realized I did not need those services. I went and spoke with the salesperson and he said "it was too late to remove it" I asked if he was sure that they didn't start work he said yes. But, he didn't even radio anyone or really try to confirm whether they started working on my vehicle or not. He just said twice he assumes they did already. I also noticed that there was a charge for something I didn't even ask for nor did he mention it. It was for windshield wiper fluid. He said he was going to remove it from the bill and I quote "it's only a $3 charge" Um, okay, I still didn't need nor want it. Needless to say, he did NOT remove it from the bill and I was charged for it. Knowing my car is only 3 years old and in good condition I'm not sure why he even recommended something he knew I didn't need. It was $181 so it's not like it was a small priced service. I paid the price and did not want to argue because I should have rejected and did my research before I agreed but, I do not feel like he was willing to try and help me out and cancel the work he knew I did not need.Now, my car squeaks when I back up. Something that didn't happen before I even took my car in. No customer service and overall they just try and get your money. This is the last time I will be coming here. Do yourself a favor and go to One Toyota of Oakland or somewhere else besides here. More