AutoNation Toyota Hayward

It was our second time to purchased car from AutoNation. We received a very good offer, they gave us a good offer specially for our monthly payment. John M. H, CFS manager did a very good offer and our age We received a very good offer, they gave us a good offer specially for our monthly payment. John M. H, CFS manager did a very good offer and our agent Johnny was very helpful and patient, we kept changing our minds on which vehicle to purchased and they still accommodate us patiently. I recommend this place and the people who helped us get our new car.Thank you AutoNation! More

Auto Nation Toyota Hayward is the best dealership in the business, they treat you like a family member and the customer service is amazing and they take care of my car needs all the time. Major Kudos to all business, they treat you like a family member and the customer service is amazing and they take care of my car needs all the time. Major Kudos to all the staff at Hayward Toyota, they are the Best! More

I like the clear video diagnostics with explanation and recommendations plus the service guy who I felt gave me a good deal. I will be back for oil changes instead of the quickie lube places who have cause recommendations plus the service guy who I felt gave me a good deal. I will be back for oil changes instead of the quickie lube places who have caused me some problems. More

Overcharged and Ignored – Disappointing Experience at AutoNation Toyota Hayward I recently brought my 2019 Toyota Camry SE, which is in excellent condition with low mileage, in for its 30,000-mile ser AutoNation Toyota Hayward I recently brought my 2019 Toyota Camry SE, which is in excellent condition with low mileage, in for its 30,000-mile service at AutoNation Toyota Hayward—and was charged an exorbitant ~$1,900 for what should have been a routine service. The charges broke down to $1,286 for labor and $752 for parts. Upon reviewing the parts costs, I noticed extreme markups—one item was over 2.2 times the standard retail price. When I questioned the service advisor about the unreasonable pricing, the response was simply that they "needed to make a profit." No itemized explanation of the service was provided. To make matters worse, I was told the service manager wasn’t available (it was a Friday), and that I would receive a call back. I never received a follow-up. According to multiple online sources, a typical 30,000-mile service at a dealership should range from $559 to $904—less than half of what I was charged. This isn’t my first negative experience with this dealership. When I bought the car here, the Finance Manager pressured me into purchasing a $2,000 Toyota Auto Care plan, citing how the car had "40 computers" and that "things could go wrong." He reassured me I could cancel anytime. I returned the same day to cancel, and still it took nearly three weeks, multiple calls, emails, and an in-person visit to get my money back. The General Manager was informed of my complaint, yet never acknowledged or apologized for how I was treated. Looking back, I should have taken that early experience as a red flag and avoided their service department altogether. Instead, I gave them a second chance — and got taken for a ride, again. In my opinion, AutoNation Toyota Hayward prioritizes profit over transparency and customer trust. If you value fair pricing and accountability, I strongly recommend taking your business elsewhere. More

Went in for the first 6 month service for my Camry. Had an appointment at 10:40am and got out at 1:30pm. That's almost 3 hrs for a routine checkup. So I wasn't happy. The service department had too Had an appointment at 10:40am and got out at 1:30pm. That's almost 3 hrs for a routine checkup. So I wasn't happy. The service department had too many customers, so they should limit the appointments to handle car service. More

I have always had good service. Harman was great and would like him to work on my car next time. Harman was great and would like him to work on my car next time. More

Heidi provided excellent service and honored my coupon. The wait was a bit slow but the staff makes up for the delay. The wait was a bit slow but the staff makes up for the delay. More