AutoNation Toyota Hayward

I usually do not leave negative reviews but I feel strongly about this. Beware of this dealer; they advertise and quote a price and then when it comes to making an agreement, they add on and requir strongly about this. Beware of this dealer; they advertise and quote a price and then when it comes to making an agreement, they add on and require the purchase of additional dealer warranties (dent protection) and dealer installed (PPF and appearance protection) items. I dealt with Akif Ahmadov, so called Internet Sales Manager, but he repeatedly stated it was not in his control. So much for being a manager of sales. In reviewing the other Yelp reviews, this "bait and switch" practice appears to be a common concern. Like many, I had hopes that I could purchase my Toyota from a local dealer but was sadly disappointed. I understand that they want to make even more since Toyotas are in higher demand but I guess I will shop elsewhere. More

Courteous and fast service. The video diagnostic result / recommendations sent from the technician was a plus. The video diagnostic result / recommendations sent from the technician was a plus. More

The dealership is made possible by excellent workmanship like James Smith. I have always been impressed with the ability and professionalism of James Smith with a transparent attitude. I drive 35 minutes to like James Smith. I have always been impressed with the ability and professionalism of James Smith with a transparent attitude. I drive 35 minutes to Auto Nation just because of James Smith. On the other hand I have recommended others . More

Everyone at the dealership was warm and welcoming, especially David, who was very nice. The entire process was smooth and enjoyable, and we’re very pleased with our car-buying experience. Thank you! especially David, who was very nice. The entire process was smooth and enjoyable, and we’re very pleased with our car-buying experience. Thank you! More

Mohammed Sharifi was our sales guy who did a good job. The finance team can do a better job by answering customer questions instead of try to sell the add on insurance plans The finance team can do a better job by answering customer questions instead of try to sell the add on insurance plans More

My service advisor updated me consistently on my vehicle as it was being fixed. Answered questions i had via email within a timely manner. Service advisor was also in consistent communication with my car in as it was being fixed. Answered questions i had via email within a timely manner. Service advisor was also in consistent communication with my car insurance company as well. More

Sammy Tran is very good cooperation and great team effort ,good work and good service at the time. ,good work and good service at the time. More

Courteous and very accommodating to my budget! A honest contract was signed at the sale of my car! A honest contract was signed at the sale of my car! More

Everyone was super polite, my car was serviced in the amount of time that they said it would take. Communication was great, all in all it was a pleasant experience. amount of time that they said it would take. Communication was great, all in all it was a pleasant experience. More

Quick and efficient customer service . Excellent description of the vehicle we were observing and test driving Excellent description of the vehicle we were observing and test driving More