AutoNation Toyota Hayward

Quick turnaround, clear and concise diagnosis from the service technician. I went in for my 15k service, and Fernando was great to work with. Would definitely bring my truck back for any future service ne service technician. I went in for my 15k service, and Fernando was great to work with. Would definitely bring my truck back for any future service needs! More

Car was in for 15000 mile service was also due for brake fluid flush and tire alignment and tire rotation. I was seen by Mario instead of my service advisor I had asked for but Mario was very nice and profe fluid flush and tire alignment and tire rotation. I was seen by Mario instead of my service advisor I had asked for but Mario was very nice and professional.I dropped off the car at 11:30 am on Friday ,October 6th and was called around 2:30pm that my car was ready. I paid and received my receipt but had no copy of the tech's notes on the MPI form only a print out of what was done and fee's but no details. Mario was not present I am sure was busy but I had no explaination or details I could reference because there was no MPI form . Usually the service advisor goes over what was done or at least there is the multi point inspection form I can look at. So I just assume all was done and was ok meaning that the tires were inspected and rotated and the remaining tread was sufficient and that the tire pressures were where they should be, the remaining life of the brakes also OK and all the fluid levels checked and filled if necessary. All that information is typically on the MPI form that is usually attached to my other paperwork but not this time . It is important to me so that was the only minor negative aspect of the visit but overall great service. More

Sales person was very personable and friendly. Financial department was fantastic with the process. Car was clean and ready to go. Financial department was fantastic with the process. Car was clean and ready to go. More

I think his name was jim. ..anyway great customer skills and very helpful on getting my car serviced ... ..anyway great customer skills and very helpful on getting my car serviced ... More

I have been trying to reach financial department since last week with the payment issues with no response. I believe you will stop responding to the customers post your sales is done. Really upset on this last week with the payment issues with no response. I believe you will stop responding to the customers post your sales is done. Really upset on this. More

Great service , great environment waiting time is super fast everything is super efficient super reliable fast everything is super efficient super reliable More

Excellent service from start to finish. Appreciate the customer service from the staff that checked me in and the ones to close me out. Appreciate the customer service from the staff that checked me in and the ones to close me out. More

They are very nice and explained the details to what to do with your service do with your service More

The Salesman was very informative and did not pressure me. The General Manager was definitely reasonable about negotiations on my trade and the Finance department was very efficient. Overall the custome me. The General Manager was definitely reasonable about negotiations on my trade and the Finance department was very efficient. Overall the customer service was great. I would go back here again even though I drove over 2 hours to get there. I prefer this dealership over the ones near my home. Definitely worth the drive. I am not disappointed. To me how I am treated determines if I will continue business with the company or not. More

The service department at a AutoNation Toyota Hayward is by far the worst I have been to in all of Northern California. The lack of professionalism, communication, sense of urgency, and overall concern for by far the worst I have been to in all of Northern California. The lack of professionalism, communication, sense of urgency, and overall concern for the customer is mind-numbing. My last service appointment at this establishment will be my last, regardless of still having a service agreement in place for free oil changes. More