AutoNation Toyota Hayward

The service department at a AutoNation Toyota Hayward is by far the worst I have been to in all of Northern California. The lack of professionalism, communication, sense of urgency, and overall concern for by far the worst I have been to in all of Northern California. The lack of professionalism, communication, sense of urgency, and overall concern for the customer is mind-numbing. My last service appointment at this establishment will be my last, regardless of still having a service agreement in place for free oil changes. More

Staffs there are nice and really helpful! You will not need to wait for too long to get assisted. And they follow up your request. You will not need to wait for too long to get assisted. And they follow up your request. More

Very professional. Sent me a video of the inspection, clearly explained what services were recommended and the cost. Service was completed in the time quoted. Very happ Sent me a video of the inspection, clearly explained what services were recommended and the cost. Service was completed in the time quoted. Very happy. More

The personal is really good and helpful I bought a 2021 honda accord it was taken to body shop for minor scratches and my car came back to me in really bad shape and and a bad paint job.... Dealer is great honda accord it was taken to body shop for minor scratches and my car came back to me in really bad shape and and a bad paint job.... Dealer is great but not on repairs.... More

I take my car in for it's every 5000 miles maintenance check and I'm told at the 60,000 & 120,000 mile check transmission oil was not done. I communicated to my service agent that after the last maintenan check and I'm told at the 60,000 & 120,000 mile check transmission oil was not done. I communicated to my service agent that after the last maintenance service I had a problem with the tire pressure light coming on, bought it back to Toyota and was turned away because they're to busy. Found a place that helped rectify the problem. I'm having the same problem again after my 124, 891 service maintenance. A few days of driving and the tire pressure light is on again. As much money I spent for my maintenance service I am not a happy customer! More

My truck was ready when promised. The cost of tires was reasonable as was the normal service. The cost of tires was reasonable as was the normal service. More

They are always friendly, efficient and affordable when I bring my car in for servicing. bring my car in for servicing. More

I had a bad situation that was turned great with the service of the service dept . after getting very simple thing done to my truck .i returned home only to find antifreeze leaking. Jim smith service service of the service dept . after getting very simple thing done to my truck .i returned home only to find antifreeze leaking. Jim smith service manager had my truck towed in. he kept me well informed of the status finding that it was not anything done by the tech to cause this problem they found the cause and the work was warrantied. i was informed when to expect it to be completed i was then sent a Lyft to pick me up to retrieve my truck. Jim made an ugly situation. very comfy i will surely return for more. Work when needed. thanks Jim More

Had a great experience, from start to finish. I liked that no one was pushy. It was a very relaxing buying process. FJ was an amazing person, extremely personable. Looking forward to future busin I liked that no one was pushy. It was a very relaxing buying process. FJ was an amazing person, extremely personable. Looking forward to future business with Toyota of Hayward. More

Service Advisor, Mr. Bryant Macias, assisted me after hours when I told him that I traveled all the way from San Jose. He was very accommodating, and went the extra mile. Bryant Macias, assisted me after hours when I told him that I traveled all the way from San Jose. He was very accommodating, and went the extra mile. Excellent service, sir! More