AutoNation Toyota Hayward

it was really important to find a good sale Kyler, he follows up on the arrival of the vehicle in a timely and pick up the car smoothly in the fastest possible time. No market markup! Very satisfied. follows up on the arrival of the vehicle in a timely and pick up the car smoothly in the fastest possible time. No market markup! Very satisfied. More

The salesperson did not have the odometer ready to read when I did my test drive, thus I learned after I bought it , the truck had over 800 miles. In addition, he did not share what information he put into when I did my test drive, thus I learned after I bought it , the truck had over 800 miles. In addition, he did not share what information he put into his laptop. The financial perason tried pressuring me into buying more than I wanted on extras. he took over 1.5 hrs. way too long. I now find out that I should be getting 22 mpg on freeway and its getting 18pmg. the dealership is not giving me a hard time to not providing me a vehicle while they fix this serious issue. I spent almost $50k on a new truck. thats a lot of money for me, but i know Toyota product is good, its this dealership is not providing adaquate customer service after the sale just three weeks ago, May 2023. I'm pissed! More

Convenient close to home everything is great I wish that they don’t take too long to process I stayed in my car over 1 hour just waiting when I have an appointment already they don’t take too long to process I stayed in my car over 1 hour just waiting when I have an appointment already More

Had a terrible experience here, two years ago and decided to give it another shot and the people worked with this time did redeem themselves. I do enjoy one Toyota because of that transparency but in a high to give it another shot and the people worked with this time did redeem themselves. I do enjoy one Toyota because of that transparency but in a high demand market like this, you have to go where the stock is, I was able to get a decent trade-in amount for my car, only a little less than what I was expecting. Najim worked hard to be able to give me a price I was comfortable with. My time with Alex, my finance manager was pleasant. Overall glad I was able to give them a second chance and this team was able to make it happen. More

Service was prompt and professional. I just wished the cars are wiped down if a car wash is being offered. I just wished the cars are wiped down if a car wash is being offered. More

I'll recommend it as long as you don't have to deal with service advisor Jesus. Not a good person. Needs more customer service training. I think he forgot the people that come in there and pay for things pa service advisor Jesus. Not a good person. Needs more customer service training. I think he forgot the people that come in there and pay for things pays his salary. Without customers, he would be in the unemployment line. More

Service is good, price is reasonable. The mechanic replace my alternator no problem, and coordinated with warranty insurance The mechanic replace my alternator no problem, and coordinated with warranty insurance More

My service provider worked at checking my car to find the problem. It was a dead battery which they replaced and only charged for the battery and not the labor. Easy to pay and pick up my car. We have use problem. It was a dead battery which they replaced and only charged for the battery and not the labor. Easy to pay and pick up my car. We have used Toyota for years and the service is at its highest. They even washed the car. More

Fast efficient service. Was able to get in and out in a timely matter. And wasn’t haggled about adding on unnecessary services. Was able to get in and out in a timely matter. And wasn’t haggled about adding on unnecessary services. More

Hi, Last Friday I brought my 2021 Camry in for the last of my free services ,oil, and tire rotation. I had a 7:00 A.M. appointment and was the 2nd car in line, the service person taking care of me had my k of my free services ,oil, and tire rotation. I had a 7:00 A.M. appointment and was the 2nd car in line, the service person taking care of me had my keys and told me it would take 2 hours! I was a little concerned about that because the last time I came in for service I was first in line and was out the door in a hour and 20 minutes. My service person knew I was not happy about the fact that it was going to take so long so he came to see me once with a update and said my car would be ready about 9:30 a.m. Long story short my car was finished at 9:50 a.m. Over 2 and a 1/2 hours for a oil change and tire rotation. I even talked to the manager of the service Dept , she said can I help you and I said yes, can you please tell me why its taking so long for a oil change and tire rotation, I was 2nd car in the shop this morning and its been 2 1/2 hours..No apology or im sorry sir, the reply was it should be ready any minute.. Why would a oil change and tire rotation take so long?? SMH More