AutoNation Toyota Hayward

The staff is very prompt and friendly! Went to fix a computer issue and for an oil change. They got to me right away Went to fix a computer issue and for an oil change. They got to me right away More

If you are looking for a car service advisor please see Fernando at Hayward Toyota. Fernando is efficient and will schedule you when convenient for you. He provides excellent customer service and in my Fernando at Hayward Toyota. Fernando is efficient and will schedule you when convenient for you. He provides excellent customer service and in my opinion is honest about what services your car needs. I give Fernando 10 stars for going the extra mile when providing excellent customer service. I will continue to bring my car to him whenever it needs maintenance. Great job Fernando! More

No notice that my car is already fixed they waited me to call them and ask if car is fixed. They didn’t provide car rental. Service advisor is absent too. Service is too expensive. call them and ask if car is fixed. They didn’t provide car rental. Service advisor is absent too. Service is too expensive. More

They are professional good communication and have excellent customer service. Everyone was polite and respectful and addresses and concerns that I had and answered my questions fully excellent customer service. Everyone was polite and respectful and addresses and concerns that I had and answered my questions fully More

Hayward Toyota hooked me up with the 4Runner I have been shopping for. Najim helped me with reserving the vehicle and communicated updates with me regularly. Abdul in financing showed different purchase opt shopping for. Najim helped me with reserving the vehicle and communicated updates with me regularly. Abdul in financing showed different purchase options for warranty and service contracts without being pushy. Would definitely shop here again. More

I love my car and the service the sales rep gave us during the process. There was an error of $200 on the finance department side it got fixed a week later that was 3 weeks ago till now I've reached ou during the process. There was an error of $200 on the finance department side it got fixed a week later that was 3 weeks ago till now I've reached out by phone and via email a till now no respond from manager/supervisor all I get is someone will call you back. Very disappointed first and last time buying a car from there. More

AutoNation was able to get me my desired car quickly. The overall purchase experience as good as could be expected. The overall purchase experience as good as could be expected. More

Brian and Max were thorough professionals and a breeze to work with. They gave attention to details, were prompt - and instrumental at my decision to close with this dealership. work with. They gave attention to details, were prompt - and instrumental at my decision to close with this dealership. More

Absolutely Unprofessional and Unethical Experience with AutoNation Hayward I had an incredibly disappointing experience with AutoNation Hayward last week. I visited the dealership with the intention to AutoNation Hayward I had an incredibly disappointing experience with AutoNation Hayward last week. I visited the dealership with the intention to buy a used Toyota Corolla, but the series of events that unfolded was nothing short of a nightmare. Firstly, the vehicle presented to us had a broken windshield, a major safety hazard that was conveniently omitted from the Carfax report and the sales pitch. The salesperson assured us that the issue would be fixed if we took the car home and brought it back the following week. This was not only misleading but highly irresponsible, as the car was clearly unsafe to drive. The waiting times were equally frustrating. We were repeatedly told to wait for "5 minutes" before being taken to the finance department, which turned into a tedious hour-long wait. Even more shocking was the expectation that we would pay half the price (~$12K) upfront for a vehicle that was damaged and would only be available after the windshield repair. After much negotiation, they agreed to a $500 deposit, promising a full refund if we changed our minds within the next 5 days. However, when we decided to opt for a new car instead and requested our refund, they suddenly claimed that our car had brushed against another vehicle in their parking lot. They insisted this would cost them $500, conveniently the exact amount of our deposit. This incident was never brought to our attention during the purchase or anytime before we requested the refund. What's worse is that when we asked for a damage bill, they required us to visit in person - an inconvenient and time-consuming endeavor involving 2+ hours on public transport. But the most disturbing aspect was the salesperson's demeanor when we called to cancel. He was rude, disrespectful, and used an inappropriate tone. He even hinted at having CCTV footage of the incident as a subtle threat. I find it hard to believe that a minor scrape would amount to $500, and as a dealership, it's expected they would have the necessary insurance to cover such incidents. Regardless, the way they communicated with us was totally unacceptable and an awful way to treat a customer. I strongly advise against visiting AutoNation Hayward. The lack of transparency, poor customer service, and questionable ethics make them a dealership to avoid. Please save yourself the trouble and consider other, more reputable dealers in the area. More

Great service, great customer service clean installations also bilingual people to help thank you guys also bilingual people to help thank you guys More