AutoNation Toyota Hayward

I made an appointment for service. It took them 25 minutes after the assigned time to make contact with me and get going. When I asked what is the point of making an appointment if we It took them 25 minutes after the assigned time to make contact with me and get going. When I asked what is the point of making an appointment if we are not going to be attended too and the response was oh the customer service booked 3 people at the same time. So I left my car for regular service for oil change and tire rotation, I was told that they will text me once the car was ready to be picked up. I waited 4 hours but no contact yet from the dealership, so I called and asked if my car was ready and I was told the service specialist by the name Heidi was busy and that she will call me back, right after I hang up the phone I received a text that the car was ready to be picked up. That tells you that I had to remind them so they can text and let me know that my car was ready to pick up, god knows for how long my car was ready for pick up but do to their lack of customer service and been disorganized. To make things worse, when I got there to pay and pick up my car the cashier she had a nasty attitude. This is the last I will take my car to this dealership, very disappointed with customer service. More

Friendly staff and great work. My only complaint was that it took them a long time to acknowledge me when I pulled up for service work, so I was unsure if I should stay in my car My only complaint was that it took them a long time to acknowledge me when I pulled up for service work, so I was unsure if I should stay in my car and wait or turn off my car and walk inside. Luckily I stayed in to help move the line up. More

I didn’t like the person who help me last time I didn’t like his attitude. like his attitude. More

I waited for almost 1 hour thru my schedule time. .: w/o carwash they gave my tacoma very dirty inside and out… poor service .: w/o carwash they gave my tacoma very dirty inside and out… poor service More

Muy buen servicio muy amables y se comunican contigo para cualquier servicio extra que necesite tu carro cualquier servicio extra que necesite tu carro More

Bad service I was waiting and said it would be about 2 hours and half and took them more then 5 hours for a battery dignosis and people who got there after me got there car before me .. hours and half and took them more then 5 hours for a battery dignosis and people who got there after me got there car before me .. More

I recently had 5K maintenance on my 2014 Toyota Camry. My car is running well without post-service issue. My car is running well without post-service issue. More

Quick yet honest and accurate service of my vehicle. Very kind,accomodating and helpful staff Very kind,accomodating and helpful staff More

After last service which was months ago I noticed my fog light was out. I called the service center and told them about it. They said to bring the car in. Unfortunately I wasn’t able to go back until this v light was out. I called the service center and told them about it. They said to bring the car in. Unfortunately I wasn’t able to go back until this visit. I told the service department about it and they said they have no record of my conversation. So they refused to fix my fog light which they damaged even though I bought a service package from them. More

Very good with service and parts I have a Toyota sienna with 256,000.00 miles I love with 256,000.00 miles I love More