AutoNation Toyota Hayward Service Center - Service Center
Hayward, CA
751 Reviews of AutoNation Toyota Hayward Service Center - Service Center
I had a bad situation that was turned great with the service of the service dept . after getting very simple thing done to my truck .i returned home only to find antifreeze leaking. Jim smith service service of the service dept . after getting very simple thing done to my truck .i returned home only to find antifreeze leaking. Jim smith service manager had my truck towed in. he kept me well informed of the status finding that it was not anything done by the tech to cause this problem they found the cause and the work was warrantied. i was informed when to expect it to be completed i was then sent a Lyft to pick me up to retrieve my truck. Jim made an ugly situation. very comfy i will surely return for more. Work when needed. thanks Jim More
Service Advisor, Mr. Bryant Macias, assisted me after hours when I told him that I traveled all the way from San Jose. He was very accommodating, and went the extra mile. Bryant Macias, assisted me after hours when I told him that I traveled all the way from San Jose. He was very accommodating, and went the extra mile. Excellent service, sir! More
I went to the dealership for my 10k miles check up and it was a good experience. I was probably there between 1-2 hours. There was a lot of costumers, I wasn’t expecting to just be in and out. Not only th was a good experience. I was probably there between 1-2 hours. There was a lot of costumers, I wasn’t expecting to just be in and out. Not only they did the regular check up but my car exterior came back cleaner compared to when I brought it in. Thank you for that. More
I've come here 2 times for my 5k and 10 k service with appointments but each time I had to wait. I drive up. No one is there to greet customers. I decide to go inside. Multiple staff behind computers appointments but each time I had to wait. I drive up. No one is there to greet customers. I decide to go inside. Multiple staff behind computers but only 1 person helping a customer. The other staff just sitting behind computers with no acknowledgement of me or the next person that walked in and waited. Finally 45 minutes after my appointment time someone helps me. They text me my car is ready so I come back and pick it up and drive home. I find that my car wasn't locking so I try to call but they are closed so I leave a message and text them. I eventually figured out what happened and was able to lock my car, but I never did receive a callback the next day. I won't be coming by back here, will drive a few extra miles to go to another dealership More
Great dealership I’ve I buy all my cars at the dealership for the last four or five cars and I really enjoy bringing my car out there to get a repair service. The people seem to really know what they’re doin for the last four or five cars and I really enjoy bringing my car out there to get a repair service. The people seem to really know what they’re doing which is very impressive. More