AutoNation Toyota Hayward Service Center - Service Center

I was very disappointed. I received no real information about what was to take place during the service. Only vague answers to my specific questions. I had to call 2 hours af I received no real information about what was to take place during the service. Only vague answers to my specific questions. I had to call 2 hours after the time I had been told my truck would be ready. I was told it was ready with no explanation. I was provided with no information as to the condition of my vehicle, When I got back into my vehicle, it looked liked it had been ransacked. many of my personal items were strewn thought the floor boards. The location of this dealership is very convenient, but I am not certain I will ever go back there. VERY DISAPOINTED! More

The service was supreme! Everyone I worked with was knowledgeable, friendly, and overall helpful. The waiting lounge was very well stocked and comfortable. Everyone I worked with was knowledgeable, friendly, and overall helpful. The waiting lounge was very well stocked and comfortable. More

I was very happy with my service. The check list was done and the front desk answered any questions I had. I will be coming back for my services when needed. The check list was done and the front desk answered any questions I had. I will be coming back for my services when needed. More

Me atendieron muy rapido, Mario contesto mis dudas, me explico el servicio que iva a hacer a ki carro explico el servicio que iva a hacer a ki carro More

Heidi help me out and she was professional, friendly and a joy. She was honest about what I might need, repair wise, which I appreciated. Thank you Heidi. a joy. She was honest about what I might need, repair wise, which I appreciated. Thank you Heidi. More

Professonal on perform the service. Need more option on website for customer can make appointment or reschedule next service Need more option on website for customer can make appointment or reschedule next service More

I gave 3 stars because the service person was charging me when it should have been free . He did not check my record to see if this is part of the free oil change based on 20,000 miles . when it should have been free . He did not check my record to see if this is part of the free oil change based on 20,000 miles . More

Almost 3 hours of waiting with appoitment for just oil change that's too long change that's too long More

I’ve only brought my car here since purchasing. With exception of having a tire repaired after a nail at a tire shop . I then brought my car for service and was told they were unabl to remove l whe With exception of having a tire repaired after a nail at a tire shop . I then brought my car for service and was told they were unabl to remove l wheel for rotation after multiple attempts . They said I had to take my car back to who repairs tire !! Really?? More

I made an appointment for service. It took them 25 minutes after the assigned time to make contact with me and get going. When I asked what is the point of making an appointment if we It took them 25 minutes after the assigned time to make contact with me and get going. When I asked what is the point of making an appointment if we are not going to be attended too and the response was oh the customer service booked 3 people at the same time. So I left my car for regular service for oil change and tire rotation, I was told that they will text me once the car was ready to be picked up. I waited 4 hours but no contact yet from the dealership, so I called and asked if my car was ready and I was told the service specialist by the name Heidi was busy and that she will call me back, right after I hang up the phone I received a text that the car was ready to be picked up. That tells you that I had to remind them so they can text and let me know that my car was ready to pick up, god knows for how long my car was ready for pick up but do to their lack of customer service and been disorganized. To make things worse, when I got there to pay and pick up my car the cashier she had a nasty attitude. This is the last I will take my car to this dealership, very disappointed with customer service. More