AutoNation Toyota Hayward Service Center - Service Center

Thomas was responsive and helped getting the job done well. well. More

Excellent customer service and friendly staff I was happy about the service about the service More

The service was excellent with no waiting. The car was passed beautifully without any problems. They even gave it a bath and looked like a new purchase. passed beautifully without any problems. They even gave it a bath and looked like a new purchase. More

I so appreciate service all around from service appointment to service advisor getting this safety item taken care of. I have going to Autonation since 2004. appointment to service advisor getting this safety item taken care of. I have going to Autonation since 2004. More

purchased extended service plan and was told that all service was covered and we would not have to pay anything extra for seven years. It turns out to be completely false our 30000 miles service cost alm service was covered and we would not have to pay anything extra for seven years. It turns out to be completely false our 30000 miles service cost almost $600. Will never purchase another car from AutioNation. Will probably take our car to be service at a different Toyota Dealer from now on. More

Bryant was great! Kept me updated through out everything whole service process was really good. whole service process was really good. More

Good service. Efficient representative. Car not washed. Windshield was smeared. Windshield was smeared. More

Communication from the service staff needs improvement. Bryant, my service advisor, said he'll check in with me regarding a loaner car the next day. However, he failed to mention it was his day-off and I w Bryant, my service advisor, said he'll check in with me regarding a loaner car the next day. However, he failed to mention it was his day-off and I was waiting all day until I followed up again in the afternoon. A lady then sent a message to have a manager call me back the same day -- the manager left already for the day. I decided to return to the dealer on the second day and I was told that there are no loaner cars available, but my car would be done later in the afternoon. A courtesy phone call from the dealer to update me on my car status would have saved me multiple visits. More

I’ve been here before with my old car but I brought my new purchase here for a recall service and just an oil change. The welcoming service was okay, I’m aware of the “upselling” from previous years of us new purchase here for a recall service and just an oil change. The welcoming service was okay, I’m aware of the “upselling” from previous years of using this service center. The tech that handled my car’s case didn’t ask my name but instead the first owner on the car popped up and he asked if this service was for this precious owner. I had given the tech my recall paperwork with my name and address so instead of trying to upsell, analysis of the situation should have occurred first. Once I picked up my car, the recall service provided was within the fuel tank and I noticed my fuel was well below half a tank when I pulled in with a full tank. So this had to be addressed. After my gas was replaced, I noticed my car did not have a cleared “maintained required see dealership” message even though I ordered an oil change. Additionally, I was not offered a car wash as previously experienced. All cars are provided with a dealership inspection of the brakes, tires etc and no one went over that with me as I previously experienced here before. The cashier also did not go over with me what service was provided and what cost I was paying for. The tire rotation I added last minute was not referenced on the receipt but I know tires were changed as I have a scrape on one and it was moved to the back. I just felt this service was not was I’m used to in the past, about 2-3years prior with my first purchase. I am a little disappointed… More