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AutoNation Toyota Hayward Service Center - Service Center
Hayward, CA
745 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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745 Reviews of AutoNation Toyota Hayward Service Center - Service Center
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July 27, 2021
I scheduled my 10K service for 9:00am and I arrived at 8:45. They did not check me in until 9:10 after I asked to see the assigned rep. The then sent me to another person. I asked them to check out tha 8:45. They did not check me in until 9:10 after I asked to see the assigned rep. The then sent me to another person. I asked them to check out that the lift gate opener did not work properly by foot movement or show me how to do it. Nobody knew how to do it so I said figure it out and let me know when the car is done. I waited at the dealer for 2 1/2 more hours then finally went to see where my car was, as nobody texted me that it was done. Another agent went and had someone check to see if the car was done. It was and they went to get it a few minutes later. I asked about the liftgate question and was told it worked but in reality it does not work most of the time. Nobody seemed to know what the problem is and said they would have to check into it and let me know. Needless to say nobody has contacted me a week later. Why did it take 2 1/2 hours to change the oil and rotate the tires and not even solve my problem with the liftgate and have an appointment to do all of this? More
by Jim
Employees Worked With
Abasi Rohit & ??????
July 27, 2021
Well I got ripped off again as usual. I got charged $271 dollars for a 65,000 mile service that only needed to change the automatic transmission fluid. They said that was the only parts that were needed. Th dollars for a 65,000 mile service that only needed to change the automatic transmission fluid. They said that was the only parts that were needed. They have no shame! It took a couple of hours, but they got it done on time. More
by ronald.owcarz
Employees Worked With
Heidi
July 22, 2021
Took car in for oil change… oversight/sloppy work led to a full engine replacement followed by transmission replacement after 3 months in the shop. Got my car back still not right. Poor communication along a full engine replacement followed by transmission replacement after 3 months in the shop. Got my car back still not right. Poor communication along the way. 2 stars for providing a rental. More
by Captaindarling1
Employees Worked With
T & C
September 10, 2018
Got my car 1 hour before the promise time. Very professional with positive attitude explain what service you getting. Service Advisor Brian Mc Callum got my car done 1 hour before the promise Very professional with positive attitude explain what service you getting. Service Advisor Brian Mc Callum got my car done 1 hour before the promise time More
by DAVE888
Employees Worked With
Brian Mc Callum.
March 22, 2017
Service time and time again sucks When I bought my tundra I purchased the service aggrement so life would be easier. I chose to bring my truck to the Hayward dealership fir service. When I bought my tundra I purchased the service aggrement so life would be easier. I chose to bring my truck to the Hayward dealership fir service. Every single time there has been poor service. I make appt so that it would be more timely and such. This is the last time here shame on me for not leaving sooner. Today my truc was in for a 50k service basically a oil change and rotation of tires. Technician spoke to me like I an either stupid or 5 yrs old perhaps it is because I am a woman. After that he said after about 1 hr he would call me and we could talk about the rotors after the inspections. I waited 2 hrs and went to his office. He was very rushed and stated telling me about the windshield wipers that came to 80.00 I said why am I paying for that? He said cause they are disposable and I am responsible for them. I told him I didn't ask for them to be replaced. He looked at the paper again and realized that he was telling me about someone else's car. He then dismissed me. Told me to go wait in waiting room. It has now been nearly 3 hour and he just took me to see my car on rAck to show me how my tires are wearing unevenly. How can that be I only ever have my truck serviced here. Why am I only hearing about that now. His suggestion is that I buy all new tires and then bring it in for an alignment. When I saw the truck on the ramp the oil was just being drained. So my appt was at 740 am and they are just draining oil at 1020. I am so disappointed in the service I receive and my service contract. Wish I never bought one. More
by Cynthia
Employees Worked With
Benjamin nino
